Customer Success Manager
About Field Materials AI
Field Materials is the AI platform for construction procurement, AP automation, and inventory management. Integrated with all major construction ERPs, its AI agents eliminate data entry for vendor documents and automate workflows across purchasing, inventory management, accounts payable, and prefab operations.
The company has grown 3x over the past year and is now processing $2.7B+ in construction purchasing volume. Founded by serial entrepreneurs with successful exits to Fortune 500 companies (including PayPal), the company has raised over $20M in total funding and is backed by leading Silicon Valley venture capital funds and senior executives from companies like Lowe's and Google.
Our company is the people we hire. We aspire to build a team of smart, high-caliber players that inspire each other to excel yet are not afraid to leave egos behind, roll up their sleeves, and fix what doesn't work. We don't believe in micromanagement and trust our team to take full ownership of their responsibilities. We believe in transparency as a way to build trust, break communication barriers, and align towards a common goal.
About the role
We're looking for a Forward Deployed Engineer / Customer Success Manager to join our 70-person team. It is an amazing opportunity to join a fast-growing startup at an early stage to help develop onboarding and customer success playbook as part of a team with less than 10 people. This position has a big upside for promotion in next 1-2 years.
Key Responsibilities
Manage 10–15 concurrent customer implementations.
Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated.
Serve as a trusted advisor to customers, translating business processes into optimized Field Materials workflows.
Contribute to continuous improvement of implementation processes by identifying patterns, gaps, and scalable best practices.
About You
You’re excited about startups, software, and AI.
You enjoy tinkering with software, hacking, and debugging software issues.
You have great interpersonal and writing skills.
You have empathy for customers and you are a good listener.
You like to teach, coach, and consult.
What We Look For
5+ years of relevant experience in software Customer Success, IT professional services, and/or software sales engineering. Alternatively, experience working at a self-performing General Contractor or specialty subcontractor as a project or purchasing manager.
Good understanding of general ledger principles in accounting
Understanding of computer networking and security principles
Strong understanding of project accounting workflows.
Proven track record managing and growing a portfolio of customer accounts with high NPS and low churn metrics
Ability to communicate customer requests and product issues to engineers
Benefits
Flexible time off
401k with match
Equity awards
Medical, dental, and vision insurance for you and your family
Gym reimbursement
Annual personal development fund
Swanky new work laptop
Regular offsites at fun locations
5+ years in software customer success, IT professional services, or sales engineering; or experience as a project/purchasing manager at a GC or subcontractor; understanding of general ledger, networking, security, and project accounting workflows.
Key Responsibilities
- managing implementations
- collaborating with teams
- advising customers
Job Details
- Category: Customer Service
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About Field Materials AI
An AI platform for construction procurement, AP automation, and inventory management. — Industry: Information Technology