Customer Success Manager
Company Description
Royer Neuroscience specializes in training the brain to improve outcomes across key areas of life, including sleep, processing speed, energy, peak performance, and creativity. The organization also focuses on reducing stress, anxiety, and ADHD symptoms using advanced, evidence-informed approaches. By leveraging technology, Royer Neuroscience provides comprehensive neurological baseline assessments that guide individualized training plans, including neurofeedback, heart rate variability training, vision therapy, and further neuropsychological consultation. Based in Denver, North Carolina, the team serves clients worldwide through telemedicine, working with individuals from diverse backgrounds such as C-suite leaders, professional athletes, and children with attention challenges. The mission is to optimize every brain, regardless of age, profession, or starting point. Role Description Part-Time Client Coach We're looking for a people-focused professional to guide clients toward their goals, keep them accountable, and deliver a consistent, high-touch experience from onboarding through ongoing coaching.
What You'll Do
Support new clients through the onboarding process Conduct regular one-on-one coaching sessions Follow up on action items and track progress against individual goals Help clients stay accountable, motivated, and on course Communicate promptly and professionally by email and messaging Document session notes and outcomes Collaborate with the team so each client receives tailored, thoughtful support
What We're Looking For
Experience in coaching, mentoring, client success, or a related field Excellent listening and interpersonal skills Ability to build trust quickly with a diverse range of clients Organized, empathetic, and comfortable working independently Background in business, wellness, education, or personal development is a plus Schedule & Communication Client messages can be handled in scheduled blocks during the workday, with prompt responses expected during business hours. Occasional responses outside business hours or on weekends may be needed as the role develops; that time is logged and counts toward your hours. Compensation & Expectations $25/hour, paid bi-weekly based on logged hours (Independent Contractor 1099) Starting at 15-20 hours per week with room to grow based on performance and expanded responsibilities -Remote work with occasional in-person events and/or travel
Qualifications
Strong customer service and customer satisfaction skills, with the ability to create positive, empathetic client experiences. Customer retention and relationship building skills to nurture long-term client engagement and trust. Analytical skills to interpret client feedback, track key metrics, and support data-informed improvements in processes. Excellent verbal and written communication skills, including clear explanation of complex concepts to diverse audiences. Experience working in healthcare, wellness, neuroscience, or a related client-facing environment is beneficial. Proficiency with CRM or client management systems and comfort using digital communication tools. Ability to work remotley, manage multiple priorities, and collaborate effectively in a multidisciplinary team.