Customer Success Manager (Account Manager) - USA

This is a Fully Remote Job About Our Client: The organization operates in the cybersecurity industry, focusing on penetration testing, governance, risk, and compliance consulting, and managed security services. It supports over 1,100 clients across more than 40 countries with a team spanning 10 countries. The company addresses the challenges businesses face in strengthening security, managing risk, and navigating complex compliance requirements, delivering practical solutions such as CREST-accredited penetration testing, vulnerability management, and compliance with standards like ISO 27001 and SOC 2. About the Opportunity: The CUSTOMER SUCCESS MANAGER (ACCOUNT MANAGER) role involves managing a portfolio of established North American clients to build strong relationships and support their evolving cybersecurity needs. The position focuses on client retention, identifying growth opportunities, managing renewals, and coordinating with consulting and delivery teams to provide consistent, high-quality service. The role is critical in ensuring clients derive value from services and that partnerships grow sustainably. Responsibilities: Manage established client accounts and build trusted relationships. Support account growth through upsell and cross-sell opportunities. Handle contract renewals and extensions. Understand client priorities and align services accordingly. Coordinate with consulting and delivery teams to meet client expectations. Maintain accurate CRM records and account plans. Identify and resolve risks to client satisfaction or retention. Support revenue retention and sustainable portfolio growth. Requirements: Experience managing client accounts and maintaining stakeholder engagement. Ability to identify growth opportunities and manage renewals. Commercial awareness including revenue retention and pipeline management. Proactive client service and problem-solving skills. Experience collaborating with cross-functional teams. Strong communication skills with clients and internal stakeholders. Excellent organization and attention to detail. Ability to work remotely and manage priorities across time zones. Interest in cybersecurity and willingness to learn about related services. Desirable: Background in cybersecurity, IT services, or technology sectors. Familiarity with penetration testing, vulnerability management, managed security, or GRC consulting. Knowledge of ISO 27001, SOC 2, or similar frameworks. Experience using CRM systems to track account activity. Experience with North American business customers and US B2B services market. Pay Range and Compensation Package: Salary range $80,000 - $90,000 plus commission. Benefits & Perks: 22 days PTO plus 11 American bank holidays. 1 paid day off for birthday. Access to healthcare and life insurance plan. Employee mental health support. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.