Customer Success Manager – Enterprise Solutions & Technical Enablement Lead (Remote – Sweden)

About brighthush

brighthush is a trailblazing cloud‑based cybersecurity and analytics platform that empowers connected vehicles and smart mobility providers to stay ahead of evolving threats. By fusing real‑time data analytics, AI‑driven threat detection, and robust API integrations, we give our partners the confidence to deliver safer, more reliable transportation experiences worldwide. Our mission is simple yet ambitious: to make every connected journey secure, efficient, and future‑proof.

Founded by industry veterans and tech visionaries, brighthush has rapidly grown from a niche startup to a global leader in automotive cybersecurity. With a culture that prizes curiosity, collaboration, and continuous learning, we thrive on solving complex problems and turning bold ideas into tangible solutions. If you’re passionate about technology, security, and customer success, and you want to be part of a team that’s redefining the future of mobility, brighthush is the place for you.

Why Join brighthush?

• Impactful Work: Your role will directly influence how major automotive OEMs, fleet operators, and mobility service providers protect their connected assets.
• Innovation at Scale: Work with cutting‑edge cloud, API, and cybersecurity technologies that shape the industry.
• Growth & Development: Access to mentorship, training programs, and a clear career path in customer success and technical leadership.
• Flexible Work Environment: Fully remote position with the option to work from Sweden or Gothenburg, supported by a robust digital collaboration ecosystem.
• Diverse & Inclusive Culture: A global team that values diverse perspectives, fosters inclusion, and celebrates every milestone.
• Competitive Compensation & Perks: Market‑aligned salary, performance bonuses, equity options, comprehensive health benefits, and generous paid time off.

Key Responsibilities

As a Senior Customer Success Manager at brighthush, you will be the technical bridge between our platform and our enterprise customers. Your day‑to‑day responsibilities will include:

• Technical Discovery & Solution Design: Lead in‑depth discovery workshops with customers to understand their security challenges, business objectives, and technical constraints. Translate these insights into tailored solution architectures that leverage brighthush’s cloud and API capabilities.
• Customer Relationship Management: Serve as the primary point of contact for key enterprise accounts. Build trust, manage expectations, and ensure a seamless onboarding and adoption journey.
• Project Execution & Delivery: Own the end‑to‑end delivery of technical projects, coordinating cross‑functional teams (engineering, product, support, and sales) to meet milestones and deliver high‑quality outcomes.
• Performance Monitoring & Optimization: Track customer success metrics (NPS, adoption rates, churn risk) and proactively recommend improvements to enhance platform value.
• Thought Leadership & Evangelism: Represent brighthush at industry events, webinars, and customer conferences. Share best practices, case studies, and emerging trends in automotive cybersecurity.
• Feedback Loop & Product Advocacy: Capture customer insights and collaborate with product teams to influence roadmap decisions and feature enhancements.

Essential Qualifications

• Minimum 5+ years of experience in Solution Architecture, Customer Success, Technical Account Management, or Sales Engineering roles.
• Proven track record managing complex enterprise accounts in the automotive, mobility, or related technology sectors.
• Deep technical knowledge of cloud platforms (AWS, Azure, GCP), API design, and cybersecurity fundamentals.
• Strong project management skills: ability to create project plans, manage timelines, and deliver on commitments.
• Fluent in English; Swedish language proficiency is mandatory for this role.
• Experience working in a fast‑paced startup environment is highly desirable.
• Excellent communication, negotiation, and stakeholder management abilities.

Preferred Qualifications & Skills

• Hands‑on experience with automotive cybersecurity standards (ISO 26262, AUTOSAR, etc.).
• Background in data analytics or AI/ML applied to security use cases.
• Certifications such as AWS Certified Solutions Architect, Certified Information Systems Security Professional (CISSP), or similar.
• Experience with DevOps practices and CI/CD pipelines.
• Demonstrated ability to mentor junior team members and lead cross‑functional initiatives.

Core Competencies for Success

• Strategic Thinking: Ability to align technical solutions with business outcomes.
• Customer‑Centric Mindset: Passion for delivering exceptional value and building lasting relationships.
• Analytical Acumen: Skilled at interpreting data to drive decisions and optimize performance.
• Adaptability: Comfortable navigating ambiguity and rapidly evolving priorities.
• Collaboration: Strong teamwork skills, with a knack for influencing without authority.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Success Manager, you will have the opportunity to:

• Progress to a Director of Customer Success or Head of Enterprise Solutions role.
• Lead global initiatives, such as launching new product lines or expanding into emerging markets.
• Participate in leadership development programs, including executive coaching and strategic management workshops.
• Earn industry certifications and attend conferences to stay at the forefront of automotive cybersecurity.
• Contribute to internal knowledge bases, mentor peers, and shape the company’s customer success framework.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and collaboration. We provide:

• State‑of‑the‑art collaboration tools (Slack, Teams, Miro, Jira).
• Regular virtual town halls, hackathons, and cross‑departmental learning sessions.
• Flexible working hours to accommodate time zones and personal commitments.
• A vibrant community of engineers, product managers, and customer success professionals who thrive on shared success.
• Annual retreats in Gothenburg and other inspiring locations to strengthen team bonds.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a comprehensive package that includes:

• Competitive base salary aligned with industry standards for senior technical roles.
• Performance‑based bonuses and equity options to share in the company’s growth.
• Full health, dental, and vision coverage for employees and dependents.
• Generous paid time off, including vacation, sick leave, and parental leave.
• Professional development stipend for courses, certifications, and conferences.
• Wellness programs, including gym memberships, mental health resources, and flexible workspaces.

How to Apply

If you’re ready to take your career to the next level and help shape the future of connected mobility, we’d love to hear from you. Submit your resume, a cover letter detailing your relevant experience, and any portfolio or case studies that showcase your impact in customer success or solution architecture.

Join brighthush and become part of a team that’s redefining security for the next generation of vehicles. Your expertise will help protect millions of drivers and transform the way the world moves.