Customer Success & Onboarding Specialist – LATAM Remote, $20/hr – Drive Client Success & Product Adoption at brighthush

About brighthush

brighthush is a forward‑thinking customer experience platform that empowers businesses worldwide to deliver seamless, personalized support. Our mission is to transform the way companies engage with their clients by combining cutting‑edge technology with a human‑centric approach. We serve a diverse portfolio of SaaS, fintech, and e‑commerce partners, helping them reduce churn, increase upsell opportunities, and build lasting loyalty.

At brighthush, we believe that every interaction is an opportunity to create value. Our culture is built on curiosity, collaboration, and continuous learning. We celebrate diversity, encourage innovation, and reward results. Whether you’re a seasoned professional or a recent graduate, you’ll find a place where your ideas matter and your growth is supported.

Role Overview

We’re looking for a proactive Customer Success & Onboarding Specialist to join our LATAM team. In this remote role, you’ll be the first point of contact for new clients, guiding them through the onboarding journey and ensuring they realize the full value of our platform. You’ll work across time zones, collaborate with cross‑functional teams, and play a pivotal role in shaping the customer experience.

Why This Role Matters

• Directly influence customer satisfaction and retention.
• Shape the onboarding process to be faster, smoother, and more engaging.
• Build strong relationships with clients, becoming a trusted advisor.
• Contribute to product improvements through real‑world feedback.

Key Responsibilities

• Onboarding Excellence: Engage new customers via phone, email, and text to guide them through account activation, configuration, and first‑time use.
• Product Evangelism: Educate clients on product benefits, cost‑saving features, and best practices to maximize ROI.
• Technical Troubleshooting: Resolve common setup issues such as PIN entry, initial login, and integration queries with a calm, solution‑oriented mindset.
• Consultative Support: Understand each client’s business objectives and tailor onboarding recommendations to align with their goals.
• Progress Monitoring: Track onboarding milestones, send timely reminders, and proactively address roadblocks.
• Process Improvement: Collaborate with product, engineering, and support teams to refine onboarding flows and documentation.
• Relationship Building: Maintain a positive, proactive approach in all interactions, fostering trust and long‑term partnership.
• Data Management: Log all customer interactions accurately in our CRM, ensuring up‑to‑date records for analytics and reporting.
• Team Collaboration: Participate in weekly syncs, share insights, and contribute to knowledge‑sharing sessions.

Essential Qualifications

• Proven experience in customer success, onboarding, or account management roles.
• Fluent in English and Spanish, both written and verbal.
• Based in LATAM, with a strong understanding of regional market nuances.
• Reliable high‑speed internet connection and a dedicated, distraction‑free home office setup.
• Strong problem‑solving skills and the ability to think on your feet.
• Positive, professional attitude with a genuine customer‑first mindset.
• Excellent written communication skills, capable of crafting clear, concise, and engaging emails and texts.

Preferred Qualifications

• Experience working with SaaS or fintech products.
• Familiarity with CRM platforms (e.g., HubSpot, Salesforce, Zendesk).
• Knowledge of data privacy regulations in LATAM (GDPR, LGPD).
• Previous remote work experience with flexible time‑zone coverage.
• Experience in creating onboarding documentation, tutorials, or knowledge base articles.

Skills & Competencies

• Communication: Articulate complex concepts in simple terms; active listening.
• Empathy: Understand client pain points and respond with genuine care.
• Time Management: Prioritize tasks, meet deadlines, and manage multiple onboarding pipelines.
• Analytical Thinking: Interpret usage data to identify trends and recommend improvements.
• Collaboration: Work effectively with product, engineering, and marketing teams.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Technical Aptitude: Quickly learn new software and troubleshoot basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Monthly learning sessions on product updates, industry trends, and soft‑skill development.
• Mentorship from senior customer success leaders.
• Opportunities to transition into advanced roles such as Customer Success Manager, Product Evangelist, or Customer Experience Lead.
• Cross‑departmental projects that broaden your skill set and visibility.
• Annual performance reviews with clear pathways for salary increases and promotions.

Work Environment & Company Culture

Our remote‑first culture means you can work from anywhere in LATAM, as long as you have a reliable internet connection. We value:

• Flexibility: Work hours that align with your local time zones while meeting key collaboration windows.
• Inclusivity: A diverse team that respects and celebrates different perspectives.
• Transparency: Open communication channels, regular town‑hall meetings, and an open‑door policy with leadership.
• Well‑being: Access to mental health resources, wellness stipends, and regular virtual team‑building activities.
• Recognition: Employee of the Month, peer‑to‑peer shoutouts, and performance‑based bonuses.

Compensation & Benefits

We offer a competitive hourly rate of $20/hr, paid bi‑weekly. In addition to base pay, you’ll enjoy:

• Health and dental insurance options (for eligible employees).
• Paid time off (PTO) and flexible vacation policies.
• Professional development stipend for courses, certifications, or conferences.
• Monthly tech allowance to maintain a high‑quality home office setup.
• Employee referral bonuses for bringing top talent to brighthush.
• Annual performance bonuses tied to company and individual metrics.

How to Apply

Ready to make a real impact on customer journeys and grow your career? Submit your resume and a brief cover letter highlighting your experience in customer success and onboarding. Tell us why you’re excited to join brighthush and how you can help our clients thrive.

Closing

At brighthush, we’re not just building a platform; we’re building relationships that last. If you’re passionate about helping clients succeed, thrive in a dynamic remote environment, and want to grow with a forward‑thinking company, we want to hear from you. Join us and turn every onboarding call into a success story.