Customer Success Representative -SaaS-Workforce/HCM Mgmt-Remote
Customer Success Representative Remote - working mostly East Coast hours Base salary up to $85K (depending on experience and skills) with a bonus plan that can total $120K plus We are a B2B SaaS based technology company in the Workforce Management industry. We are seeking a customer-focused Customer Success Representative to manage and grow a portfolio of client accounts. In this role, you will help customers maximize value from our software platform, drive product adoption, support retention efforts, and identify opportunities for account expansion. This is a new function for us and you will be involved in building the foundation of this group.
Key Responsibilities
Manage customer relationships and serve as the primary point of contact for assigned accounts. Monitor customer adoption, satisfaction, and account health to proactively address risks. Conduct regular customer check-ins and business reviews. Partner with Sales to identify upsell and cross-sell opportunities. Drive adoption of platform features and promote best practices. Collaborate with Product and internal teams to share customer feedback and advocate for client needs. Support onboarding, training, and smooth customer transitions from implementation through ongoing success. Coordinate issue resolution and serve as an escalation point for customer concerns.
Qualifications
Bachelor's degree or equivalent experience. 4+ years of experience in Customer Success, Account Management or Implementation role in a B2B SaaS based technology company. Strong relationship-building, communication, and problem-solving skills. Experience working with both technical administrators and operational/end users preferred. Familiarity with workforce management/HCM systems (UKG, Dayforce, ADP, etc.), or labor compliance concepts is a plus. Proven ability to manage accounts, drive customer retention, and support business growth. Ideal Candidate: A proactive, customer-centric professional who enjoys building strong relationships, driving adoption, solving challenges, and helping customers achieve measurable business outcomes.
Benefits
Paid Holidays: 9 holidays PTO: 6.67 hours per month of PTO (10 days/Year to start) Sick time: 5 days per year Bonus: Eligible for discretionary bonus Retirement Plan: 401k with a match Insurance: Medical, Dental and Vision Email Your Resume In Word To [email protected] Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply. Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : RK3-2000343L290 -- in the email subject line for your application to be considered. Rhona Kannon - Principal Director For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This is a new role. This job was first posted by CyberCoders on 10/21/2026 and applications will be accepted on an ongoing basis until the position is filled or closed. This job was posted on 10/21/2026 and is open for 60 days Everforth CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter . Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at [email protected] to make arrangements. Copyright © 2026 Everforth, Inc. All rights reserved.