Customer Success Specialist

Customer Success Specialist (Remote - Vancouver, Victoria, or Nanaimo , etc. Canada) MUST WORK EVENINGS AND WEEKENDS 🌐 https://auctria.com Love helping people? Passionate about nonprofits? Join our team! Auctria is a powerful, user-friendly fundraising event platform that’s helped raise over $1.25 Billion . We're a Canadian remote-first company supporting nonprofits across North America—and we’re growing fast. We're hiring a Customer Success Specialist to support and guide our users—from grassroots fundraisers to national nonprofits—as they run successful events on our platform. What You’ll Do: - Support users via email, chat, and occasionally calls - Troubleshoot and resolve issues quickly and professionally - Help improve internal processes and collaborate with a fully remote team What You Bring: - Customer support experience (email/chat/Zoom) - Tech-savvy with great communication skills - Comfortable with Excel and basic web design - Remote work experience & self-starter mentality - Strong attention to detail and organization Requirements: - Eligible to work in Canada with fluent English - Must live in the Pacific time zone, no exceptions ✨ Bonus Points for: - Experience in nonprofit fundraising events - Familiarity with tools like Slack, Notion, Intercom, Enchant 📅 Schedule: - Choose between: - 4 x 10 hour days (Thu–Sun, 1:00PM–11:00PM PT) - 5 x 8 hour days (Thu–Mon, 3:00PM–11:00PM PT) 🎉 First Test: - We work with lots of animal rescues— tell us your favorite animal in your application! Ready to help amazing organizations do more good? Apply now and grow with Auctria.