Customer Success Specialist
About FasterOutcomes FasterOutcomes is a fast-growing AI platform built for law firms and healthcare practices. Our products deliver operational and clinical intelligence that helps professionals move faster, make better decisions, and drive stronger outcomes — from case intake to settlement, and from patient intake to treatment. We're HIPAA-compliant, SOC 2 certified, and backed by real legal and clinical experts alongside top AI engineers. We're growing quickly across both our legal and healthcare verticals, and we're looking for a Client Success Specialist to help our clients get the most out of the platform — every day. The Role Reporting to the VP of Client Success, the Client Success Specialist supports our growing client base across legal and healthcare. You'll work closely with senior CSMs to onboard new clients, deliver training, support day-to-day client needs, and help drive retention. This is a great opportunity for someone early in their client success or SaaS career who is eager to learn, comfortable with technology and thrives in a fast-moving startup environment.
What You'll Do
Onboarding Support — Assist in onboarding new clients, coordinate implementation tasks, system setup, and early-stage adoption activities alongside senior team members. Training Delivery — Conduct product training sessions for end users — attorneys, paralegals, practice staff, and clinical teams — ensuring they feel confident using the platform from day one. Client Support — Serve as a responsive, knowledgeable point of contact for client questions, troubleshooting, and day-to-day needs, escalating complex issues appropriately. Relationship Management — Build and maintain strong relationships with client contacts, fostering trust and a positive experience at every touchpoint. Retention Activities — Assist in monitoring client engagement and health metrics, flagging risks and supporting renewal and expansion efforts. Feedback & Documentation — Capture and relay client feedback to the broader team, and help maintain internal documentation, training materials, and onboarding resources. What We're Looking For 1–3 years of experience in client success, account management, customer support, or a related client-facing role. Experience supporting software onboarding or training in a SaaS or technology environment. Ability to learn new software platforms quickly and communicate them clearly to non- technical users. Strong written and verbal communication skills — you can explain complex things simply and build rapport easily. Highly organized and self-directed, with the ability to manage multiple client relationships simultaneously in a fully remote setting. Comfortable working in a fast-paced startup where processes are still evolving and adaptability is key. Nice to Have: Experience or background in legal, healthcare, or a similarly regulated professional services industry. Familiarity with legal platforms and healthcare platforms. Prior experience at a SaaS or AI company. Why FasterOutcomes Join a high-growth AI company at an exciting stage — your contributions will matter and be recognized. Learn directly from experienced client success leaders across legal and healthcare verticals. Competitive compensation + opportunity to grow with the company. Fully remote, mission-driven culture.