Customer Success Specialist - Remote Opportunity
About the Company
Teletrac Navman provides connected mobility and fleet management solutions that help businesses improve operational efficiency, safety, and sustainability. Its cloud-based platform uses AI to turn vehicle and equipment data into actionable insights, supporting customers across industries that manage vehicle and equipment assets. The company manages more than 700,000 vehicles and assets worldwide and is part of Vontier, a global technology company serving the transportation sector.
About the Role
Teletrac Navman is seeking a Customer Success Specialist to drive customer engagement, retention, product adoption, and revenue growth across an assigned portfolio of business accounts. Reporting to the Customer Success Manager, this role is part of the Global Revenue Team and Customer Success Organization. The specialist will manage the customer lifecycle from onboarding through renewal, helping customers achieve measurable value from the company's solutions. Working closely with Sales, Support, Services, Finance, and Product teams, the role focuses on strengthening customer relationships, reducing churn, managing renewals, and identifying opportunities for account expansion.
Key Responsibilities
Manage an assigned book of business, customer segment, or territory, serving as the primary customer contact throughout the customer lifecycle. Build trusted customer relationships through proactive engagement and alignment with customer goals. Drive product adoption and measurable return on investment to strengthen customer value, retention, and long-term success. Manage renewals and retention activities while identifying and addressing potential churn risks. Identify and pursue upsell, cross-sell, and pricing alignment opportunities in partnership with Sales. Monitor customer health using the company's methodology and develop and execute success plans and action plans as needed. Coordinate the timely resolution of customer inquiries, escalations, and administrative requests. Represent customer needs internally by collaborating with Sales, Support, Services, Finance, and Product teams. Lead and participate in customer success initiatives, including success plans, business reviews, voice-of-customer programs, and customer engagement activities. Work toward individual and company targets related to churn, net revenue growth, annual recurring revenue (ARR), product adoption, and customer health. Contribute to continuous improvement through cross-functional collaboration, ongoing learning, and effective operational practices.
Required Qualifications
Three or more years of experience in B2B customer account management, customer success and sales, or project management. Experience working in a Software-as-a-Service (SaaS) environment. Experience using SAP, Salesforce, and ChurnZero. Experience building and maintaining long-term customer relationships. Demonstrated ability to drive customer value through product adoption and engagement. Experience supporting account revenue growth. Strong customer service orientation and experience managing multiple stakeholders. Excellent verbal and written communication skills. Strong time management and organizational skills. High attention to detail and a methodical, disciplined approach to problem-solving.
Preferred Qualifications
A degree in administration, systems, accounting, or a related field. Location and Work Arrangement Location: United States. Work Arrangement: Remote. Reporting To: Customer Success Manager. Business Function: Global Revenue Team and Customer Success Organization. Salary and Compensation Base Salary: $60,000–$75,500 per year. Actual compensation will depend on factors such as relevant experience, skills, geographic labor market, credentials, education, certifications, and internal equity. Benefits and Perks Medical, dental, and vision insurance. Disability and life insurance. Health and wellness programs, including family planning support through Maven Clinic, diabetes management through Livongo, women's health coverage, and adult and elder care support. Paid parental leave. 401(k) plan with matching company contributions. Paid time off of up to 120 hours. Thirteen paid holidays per year, including three floating holidays. Paid sick leave, subject to applicable state and local laws. Additional benefits information is available at VontierBenefits.com. Equal Employment Opportunity Vontier companies are equal opportunity employers. Qualified applicants are considered without regard to race, color, national origin, religion, ancestry, sex, including pregnancy, childbirth, and related medical conditions, age, marital status, sexual orientation, gender identity or expression, or other characteristics protected by law.