Customer Support Agent ( Bilingual English and Spanish Preferred )
About us True View Consultants works in the Green Energy Industry, supporting the EnergizeCT program for the Utilities. We have a twenty-year successful track record with an outstanding reputation. This has led to continued growth with added lines of work. We take great pride in working as a team, treating everyone with respect, and having a great work environment. Duties and Responsibilities Answer incoming calls, make outbound calls, and return customer voicemails. Identify customer needs, research issues, resolve complaints, and provide solutions. Review applications for qualifications and work with customers to ensure applications are complete. Process and approve applications and create leads in the database utilizing data entry skills. Build positive relationships by going above and beyond with customer service, ensuring that all questions, concerns, and complaints are handled appropriately. Utilize our phone scripts and email templates and adapt them to fit the situation. Required Skills and Qualifications High school degree or equivalent General computer experience with the ability to learn multiple computer systems Experience working in a customer support role, call center, or office environment Robust and active listening and verbal communication skills Good written communication skills Ability to work with a team and independently Ability to multitask and manage time effectively Pass a background check Quiet, distraction-free work area in your home High-Speed Internet Preferred Skills and Qualifications Bilingual in English and Spanish Driver’s License Job Type: Full-time Pay: $19.00 - $23.00 per hour Benefits 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Work from home Education: High school or equivalent (Preferred) Language: Spanish (Preferred) Shift availability: Day Shift (Required) Work Location: Remote