Customer Support Assistant
This is a unique opportunity to work for an established software company that supports the Entertainment Industry. We are looking for someone who is detail oriented and likes to solve problems with a MacGyver like zeal. You will be expected to learn all aspects of the services we provide. All team members are working REMOTELY. We are seeking to add team members who are based in British Columbia, Canada.
Qualifications
Required
- Broad experience with both Windows and MAC OS
- Experience with Word, Google Docs, Slack
- Familarity with Chatlio, Freshdesk or similar
- Detail oriented and take great pride in attention to detail
Responsibilities
- Support client questions and requests
- Research and approve potential clients and process documents
- Assist in helping new clients learn necessary skills to use our software
- Maintain and update our propreitary database of production information
Knowledge of the casting process and the role of Agents and Managers is a plus.
Please submit your resume and cover letter outlining your experience in the entertainment industry.Submissions without a cover letter will not be considered.
Please DO NOT CONTACT THE EMPLOYER DIRECTLY.
Requires broad Windows and Mac OS experience, Word, Google Docs, Slack, and Chatlio or Freshdesk familiarity, plus strong attention to detail. Entertainment industry knowledge is a plus.
Key Responsibilities
- supporting clients
- processing documents
- maintaining databases
Skills & Tools
Windows, Mac OS, Microsoft Word, Google Docs, Slack, Chatlio, Freshdesk
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — North Vancouver, British Columbia, Canada
- Salary: CAD 38,313 – 38,313 / year
- Languages: English
About BREAKDOWN SERVICES OF CANADA LTD
A software company providing services that support the entertainment industry. — Industry: Information Technology