Customer Support Associate
Our Fayetteville office is looking for a Customer Support Associate to join a professional and supportive team. This role is ideal for someone who enjoys speaking with people, takes the time to understand a problem, and wants to build valuable experience within customer service and business operations. You will be one of the main points of contact for customers, assisting them by phone, email, and online support channels. Some questions will have an immediate answer, while others will require you to gather information, speak with another department, and follow up. You will receive full training on the company’s services, systems, and customer support procedures. Your day-to-day work Respond to inbound customer calls, emails, and online inquiries. Listen carefully and identify the support each customer requires. Explain services, account information, and company procedures clearly. Create support cases and maintain accurate notes in the CRM. Update customer names, contact details, and account records. Coordinate with billing, scheduling, operations, and management teams. Follow up on open cases and keep customers informed of progress. Refer complaints or sensitive matters to the appropriate supervisor. About you We are interested in people who communicate clearly, remain patient when a customer needs additional support, and take responsibility for completing a task properly. You should be comfortable using a computer, writing professional emails, and learning new systems. Training, benefits, and development The position includes paid training on customer procedures, account verification, case management, CRM software, and internal escalation processes. You will work alongside experienced colleagues and receive regular coaching as you become familiar with the role. The company offers consistent weekday hours, paid time off, paid company holidays, and professional-development support. As your knowledge grows, you will also gain exposure to wider business operations and may have opportunities to take on more advanced customer support and administrative responsibilities. If you are looking for a stable, people-focused position where you can develop practical professional skills, apply for the Customer Support Associate role with your current resume. We are an equal opportunity employer and welcome applicants from all backgrounds. Pay: $20.25 - $23.75 per hour Expected hours: 40.0 per week
Benefits
Health insurance On-the-job training Paid time off Professional development assistance Vision insurance Work from home Work Location: In person