Customer Support Coordinator – Remote Client Experience & Scheduling Specialist at brighthush
About brighthush
At brighthush, we are redefining how people connect with travel, hospitality, and event‑related services through seamless digital experiences. Our mission is to make every client interaction feel personal, efficient, and memorable, no matter where our team members are located. As a fast‑growing, technology‑driven organization, brighthush invests heavily in people, tools, and culture to ensure that every employee can thrive while delivering world‑class support to our global clientele.
Why This Role Matters
The Customer Support Coordinator is the heartbeat of our client‑facing operations. In a fully remote environment, you will be the first point of contact for customers seeking assistance with reservations, service requests, and scheduling coordination. Your ability to communicate clearly, stay organized, and resolve issues promptly will directly influence client satisfaction, repeat business, and the overall reputation of brighthush.
Key Responsibilities
- Client Communication: Respond to inbound inquiries via email, phone, live chat, and social platforms with professionalism, empathy, and speed.
- Scheduling & Reservations: Assist clients in booking, modifying, and confirming reservations, ensuring all details align with their expectations.
- Documentation Management: Accurately record client interactions, service requests, and resolution steps in our CRM and ticketing systems.
- Follow‑Up & Tracking: Monitor open tickets, proactively follow up with clients, and close cases only after confirming full resolution.
- Quality Assurance: Review service confirmations, itineraries, and related documents for accuracy before they are sent to clients.
- Administrative Support: Provide general back‑office assistance, including data entry, report generation, and preparation of client‑facing materials.
- Cross‑Functional Collaboration: Partner with sales, operations, and product teams to relay client feedback, identify process improvements, and ensure a smooth end‑to‑end experience.
- Continuous Learning: Stay up‑to‑date with brighthush’s service offerings, platform updates, and industry trends to provide informed guidance.
Essential Qualifications
- Exceptional written and verbal communication skills, with the ability to convey complex information in a clear, friendly manner.
- Strong organizational abilities and meticulous attention to detail, especially when handling multiple client requests simultaneously.
- Proficiency with digital collaboration tools (e.g., G Suite, Microsoft 365, Slack) and experience using CRM or ticketing platforms such as Zendesk, Freshdesk, or similar.
- Demonstrated ability to work independently in a remote setting, managing time effectively and meeting deadlines without direct supervision.
- Reliable high‑speed internet connection and a dedicated, distraction‑free workspace.
- Prior experience in customer service, client support, or administrative coordination is preferred but not mandatory.
Preferred (Not Required) Experience
- Background in travel, hospitality, or event‑management services, providing insight into client expectations and industry terminology.
- Familiarity with scheduling software, booking engines, or reservation management systems.
- Experience handling high‑volume support environments, including managing peak periods and urgent escalations.
Core Skills & Competencies
- Empathy & Active Listening: Ability to understand client needs, ask probing questions, and respond with genuine care.
- Problem‑Solving: Quickly diagnose issues, propose solutions, and follow through to resolution.
- Time Management: Prioritize tasks, juggle multiple tickets, and maintain a steady workflow.
- Technical Aptitude: Comfort navigating web‑based tools, learning new software, and troubleshooting basic technical problems.
- Team Collaboration: Communicate effectively with remote teammates across different time zones, sharing knowledge and best practices.
- Adaptability: Thrive in a fast‑changing environment, embracing new processes, tools, and product updates.
Career Growth & Learning Opportunities
brighthush is committed to the professional development of every team member. As a Customer Support Coordinator, you will have access to:
- Structured onboarding that pairs you with a seasoned mentor for the first 90 days.
- Ongoing training modules covering advanced communication techniques, conflict resolution, and product deep‑dives.
- Opportunities to specialize in niche areas such as VIP client handling, escalation management, or support operations analysis.
- Clear career pathways toward senior support roles, team lead positions, or cross‑functional moves into product, sales, or operations.
- Quarterly performance reviews that include personalized development plans and tuition reimbursement for relevant certifications.
Compensation, Perks & Benefits
While exact salary will be based on experience and market benchmarks, the range for this role is $45,000 – $75,000 annually. In addition to competitive pay, brighthush offers a comprehensive benefits package designed to support your well‑being and work‑life balance:
- Fully remote work model with flexible scheduling to accommodate different time zones.
- Health, dental, and vision insurance plans with employer contributions.
- Generous paid time off (PTO) and holiday calendar.
- Home office stipend for ergonomic equipment, high‑speed internet, and productivity tools.
- Employee assistance program (EAP) for mental health and personal counseling.
- Performance‑based bonuses and annual salary reviews.
- Access to a learning library, webinars, and industry conferences.
- Team‑building virtual events, recognition programs, and a culture of celebration.
Work Environment & Culture at brighthush
Our remote workforce is united by a shared purpose and a vibrant culture that values transparency, inclusivity, and continuous improvement. At brighthush you will experience:
- Collaborative Communication: Regular video stand‑ups, cross‑team syncs, and open‑door virtual office hours with leadership.
- Diversity & Inclusion: A commitment to building a workforce that reflects the global communities we serve.
- Innovation Mindset: Encouragement to propose new ideas, experiment with process enhancements, and contribute to product feedback loops.
- Recognition & Celebration: Monthly shout‑outs, peer‑nominated awards, and milestone celebrations that keep morale high.
- Work‑Life Harmony: Autonomy to design your day, with the support of a dedicated People Operations team that ensures you have the resources you need.
Application Process & Next Steps
We value a transparent hiring journey. After you submit your application, our recruitment team will:
- Review your resume and cover letter for alignment with the role’s core competencies.
- Conduct an initial video interview to discuss your experience, motivations, and fit with brighthush’s culture.
- Invite you to a practical scenario exercise that mirrors a typical client interaction.
- Facilitate a final interview with the hiring manager and a senior team member to explore growth potential.
Throughout the process, we may leverage AI‑powered tools to help screen applications and surface relevant insights, but every decision is ultimately made by our human hiring team.
Ready to Join brighthush?
If you are passionate about delivering exceptional client experiences, thrive in a remote setting, and want to grow with a forward‑thinking company, we want to hear from you. Click the link below to submit your application and take the first step toward an exciting career at brighthush.
Equal Opportunity Employer
brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, sexual orientation, disability, or veteran status.
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