Customer Support Coordinator – Remote Client Experience & Scheduling Specialist at brighthush

About brighthush

brighthush is a fast‑growing leader in the travel, hospitality, and event‑service industry, dedicated to delivering seamless, memorable experiences for clients around the globe. Our mission is to simplify complex itineraries, empower travelers, and create lasting connections through exceptional service. As a fully remote‑first organization, brighthush embraces cutting‑edge digital tools, fosters a culture of collaboration, and invests heavily in the professional growth of every team member. We believe that a supportive, inclusive environment fuels innovation, and we’re looking for passionate individuals who share our commitment to excellence.

Why This Role Matters

Our clients rely on brighthush to manage every detail of their journeys—from booking accommodations to coordinating event logistics. The Customer Support Coordinator is the frontline champion of that promise, ensuring every inquiry is answered promptly, every reservation is accurate, and every interaction leaves a positive, lasting impression. If you thrive in a remote setting, love solving problems, and enjoy orchestrating schedules that keep clients delighted, this is the perfect opportunity to make a tangible impact.

Key Responsibilities

• Client Communication: Respond to inbound emails, phone calls, and chat messages with professionalism, empathy, and speed, turning questions into solutions.
• Scheduling & Reservations: Coordinate bookings, reservations, and service requests across multiple time zones, ensuring all details align with client expectations.
• Documentation Management: Maintain meticulous client records, update support tickets, and archive correspondence in brighthush’s CRM and knowledge‑base platforms.
• Follow‑Up & Resolution Tracking: Monitor open requests, set reminders, and proactively follow up until each issue is fully resolved.
• Quality Assurance: Review service confirmations, itineraries, and contracts for accuracy, flagging discrepancies before they reach the client.
• Administrative Support: Provide general back‑office assistance, including data entry, report generation, and preparation of client‑facing documents.
• Cross‑Functional Collaboration: Partner with sales, operations, and product teams to relay client feedback, streamline processes, and enhance the overall service experience.
• Continuous Improvement: Identify recurring pain points, suggest workflow enhancements, and contribute to the evolution of brighthush’s support playbook.

Essential Qualifications

• Exceptional written and verbal communication skills, with the ability to convey complex information clearly and courteously.
• Strong organizational abilities and a keen eye for detail, ensuring no reservation or request falls through the cracks.
• Proficiency with digital collaboration tools (e.g., G Suite, Microsoft 365, Slack, Zoom) and experience navigating CRM or ticketing systems.
• Demonstrated ability to multitask and prioritize in a fully remote environment, maintaining productivity without direct supervision.
• Reliable high‑speed internet connection and a dedicated, distraction‑free workspace.
• Previous experience in customer service, administrative support, or coordination roles is preferred but not mandatory.

Preferred (Not Required) Experience

• Background in travel, hospitality, or event planning, providing insight into industry‑specific client needs.
• Familiarity with scheduling platforms, reservation systems, or travel management software.
• Experience using AI‑enhanced support tools, chatbots, or automated ticket routing.

Core Skills & Competencies

• Empathy & Active Listening: Ability to understand client concerns and respond with genuine care.
• Problem‑Solving: Quick identification of root causes and implementation of effective solutions.
• Time Management: Efficient handling of simultaneous requests while meeting service level agreements.
• Technical Agility: Comfort learning new software, adapting to platform updates, and troubleshooting basic technical issues.
• Team Orientation: Collaborative mindset that values knowledge sharing and collective success.
• Adaptability: Flexibility to adjust to shifting priorities, seasonal demand spikes, and evolving client expectations.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and the impact you make. As a Customer Support Coordinator, you will have access to:

• Mentorship Programs: Pairing with senior support leaders to refine your communication style and deepen industry knowledge.
• Professional Development Stipends: Annual budget for courses, certifications, or conferences related to customer experience, travel technology, or project management.
• Internal Mobility: Clear pathways to advance into Senior Support Specialist, Team Lead, or Operations Manager roles.
• Cross‑Department Projects: Opportunities to contribute to product improvement initiatives, knowledge‑base enhancements, and process‑automation pilots.
• Performance‑Based Bonuses: Recognition and financial rewards for exceeding key performance indicators (KPIs) such as response time, resolution rate, and client satisfaction scores.

Work Environment & Culture at brighthush

brighthush thrives on a culture of trust, transparency, and empowerment. Our remote‑first philosophy means you can work from anywhere, provided you have a reliable internet connection. We foster connection through:

• Weekly virtual coffee chats and team‑building activities.
• Monthly all‑hands meetings that celebrate wins, share strategic updates, and spotlight employee achievements.
• Inclusive policies that support diverse backgrounds, perspectives, and life experiences.
• Open‑door communication channels with leadership, encouraging ideas and feedback at every level.

Compensation, Perks & Benefits

brighthush offers a competitive salary range of $45,000 – $75,000 annually, commensurate with experience and performance. In addition to base pay, you’ll enjoy a comprehensive benefits package that includes:

• Health, dental, and vision insurance with employer contributions.
• Retirement savings plan with matching contributions.
• Generous paid time off (PTO) and holiday schedule.
• Flexible work hours to accommodate personal commitments and global collaboration.
• Home‑office stipend for ergonomic equipment, high‑speed internet, or coworking space memberships.
• Wellness programs, including virtual fitness classes, mental‑health resources, and employee assistance services.
• Employee referral bonuses for bringing top talent into the brighthush family.

Application Process & AI Transparency

We leverage artificial intelligence tools to streamline parts of the hiring workflow—such as resume parsing, skill matching, and initial screening. These technologies assist our recruitment team but never replace human judgment. Final hiring decisions are made by experienced hiring managers who value both data‑driven insights and personal interaction.

Ready to Join brighthush?

If you are a detail‑oriented, self‑motivated professional who loves turning client challenges into delightful experiences, we want to hear from you. Bring your passion for service, your knack for organization, and your desire to grow within a vibrant, remote‑first company. Apply today and become a pivotal part of brighthush’s mission to redefine the future of travel and hospitality support.