Customer Support Specialist

PERSONAL PHOTOGRAPHER MADRID is hiring a Customer Support Specialist to support its remote team. The position supports a responsive customer experience by tracking questions from intake through resolution. Customer Support Specialist | Remote within the United States | Full-time | Associate-level You will use available reference material to provide consistent answers and escalate matters outside established guidance.

Responsibilities

Troubleshoot routine issues using documented steps and available resources. Check existing knowledge articles for accurate, up-to-date answers. Handle difficult conversations calmly and respectfully. Use customer relationship tools to maintain accurate interaction histories. Explain service procedures and common product features in straightforward language. Identify requests requiring specialist assistance and escalate them appropriately. Close resolved cases with a concise record of the action taken.

Qualifications

Accurate note taking and organization of open requests. Previous customer-facing work is helpful but not required. Ability to investigate routine issues systematically. Willingness to learn product information and support procedures. Clear written communication and courteous customer interaction. Annual base salary: $50,750–$53,250 USD. Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.