Customer Support Specialist – Custom Cable Assembly

Job Description:

• Process and manage customer orders, including POs, EDI, and related documentation
• Support Account Managers and customers with order status, production schedules, delays, and supply chain updates
• Coordinate order changes, including expedites, pushouts, cancellations, and rescheduling
• Manage customer complaints and RMAs through resolution
• Maintain accurate customer records, open-order reports, and communication logs
• Support contract amendments and special projects
• Partner with Sales, Operations, Supply Chain, and other teams to resolve issues and meet customer needs
• Perform other duties

Requirements:

• 3+ years of Customer Service, Customer Support, or Sales Support experience
• Previous experience with distribution or manufacturing preferred but not required
• High School Degree or Equivalent required
• Proficiency in Microsoft Excel, Word, and other business applications
• Experience using an ERP system
• Experience managing high volumes of online orders, ensuring accuracy
• Experience processing RMAs (Return Merchandise Authorizations), including initiating, tracking, and completing return requests
• Ability to manage multiple priorities and changing requirements in a deadline-driven environment
• Professional verbal and written communication and listening skills
• Ability to work independently and collaboratively
• Experience with wire, cable, electrical, or electronics manufacturing is a plus

Benefits:

• Comprehensive health coverage with multiple medical plan options (CDHP and PPO)
• Company-paid life and disability insurance
• 401(k) with company match
• Supplemental critical illness, accident, and hospital indemnity plans
• PTO plan with paid holidays
• Paid parental leave
• Paid compassionate care leave
• Employee Assistance Program (EAP)
• Wellness incentives
• Telehealth access
• Dental and vision plans
• FSAs/HSAs with company contributions
• Pet insurance
• Legal services
• ID theft protection