Customer Support Specialist – Day Shift – Elevate Customer Experience in a Fast-Paced FinTech Ecosystem at brighthush

About brighthush

brighthush is a trailblazing fintech company that is redefining how consumers and providers interact with financial products. By blending cutting‑edge technology with a customer‑first philosophy, we empower people to achieve their financial goals with confidence and ease. Our mission is simple: make financial services accessible, transparent, and genuinely helpful for everyone. With a rapidly growing user base and a culture that prizes innovation, collaboration, and continuous learning, brighthush is the place where ambitious, customer‑centric professionals can thrive.

Why Join brighthush?

At brighthush, we believe that the best ideas come from people who are passionate about solving real problems. As a Customer Support Specialist, you will be the frontline ambassador of our brand, turning everyday interactions into memorable experiences. In a fast‑paced fintech environment, your voice will shape product improvements, influence operational efficiencies, and directly impact customer satisfaction scores.

We offer:

• Fully remote work with flexible scheduling (including weekends and select holidays)
• Generous equity grant – own a piece of the company’s future
• Competitive medical, vision, and dental benefits
• Annual variable target bonus of $25,000, paid out monthly
• Summer and winter company retreats to celebrate wins and recharge
• Continuous learning budget and mentorship programs
• Inclusive, collaborative culture that values every voice

Key Responsibilities

As a Customer Support Specialist on the day shift, you will be responsible for delivering exceptional service across multiple channels while driving operational excellence. Your day-to-day tasks will include:

• Multi‑Channel Support: Resolve provider and consumer inquiries via phone, live chat, email, and SMS with a one‑touch resolution mindset.
• High‑Volume Management: Handle inbound and outbound interactions efficiently, maintaining accuracy and quality under tight deadlines.
• Issue Investigation: Thoroughly assess account activity, diagnose root causes, and provide timely, accurate solutions.
• De‑Escalation: Calmly manage complex or frustrated customers, turning challenging situations into positive outcomes.
• Documentation: Record every interaction and account‑level issue in our CRM with precision and clarity.
• Process Improvement: Partner with leadership to refine customer experience, streamline operational processes, and enhance internal systems.
• Cross‑Functional Collaboration: Work closely with product, engineering, and marketing teams to support brighthush’s growth and innovation.
• Schedule Flexibility: Adapt to assigned weekend and holiday shifts as required to meet customer needs.

Essential Qualifications

• U.S.‑based with legal authorization to work in the United States.
• Minimum of 1 year of experience in customer support or a related customer‑facing role.
• Strong multitasking ability across voice, chat, email, and SMS channels.
• Exceptional task prioritization, organization, and meticulous attention to detail.
• Excellent written and verbal communication skills.
• High school diploma or GED required.
• Availability to work 9:00 AM–6:00 PM in your local time zone, including weekends and select holidays.

Preferred Qualifications

• Experience in consumer lending, fintech, or other financial products.
• Background in a startup environment where agility and adaptability are essential.
• Intermediate proficiency in Excel or Google Sheets for data analysis and reporting.
• Demonstrated ability to work independently while maintaining a team‑first mentality.
• Previous exposure to CRM systems and ticketing platforms.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Problem‑Solving: Analytical thinking to diagnose issues quickly and propose effective solutions.
• Communication: Clear, concise, and empathetic communication across all channels.
• Adaptability: Thrive in a fast‑changing environment and pivot priorities as needed.
• Collaboration: Work seamlessly with cross‑functional teams to drive continuous improvement.
• Time Management: Efficiently juggle multiple tasks while meeting or exceeding performance metrics.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As you master the day‑to‑day responsibilities, you will have the chance to:

• Advance to a Senior Customer Support Specialist or Team Lead role.
• Transition into product or operations roles, leveraging your deep customer insights.
• Participate in leadership training programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to stay ahead of fintech trends.
• Contribute to internal knowledge bases and training materials for new hires.

Work Environment & Culture

brighthush’s culture is built on transparency, respect, and a shared commitment to excellence. We celebrate diversity and encourage every team member to bring their authentic self to work. Our remote-first approach means you can work from anywhere while staying connected through:

• Daily stand‑ups and weekly team syncs via video calls.
• Open‑channel communication on Slack and Microsoft Teams.
• Quarterly virtual town halls with leadership.
• Regular feedback loops and performance reviews.
• Inclusive social events, both virtual and in‑person retreats.

Compensation & Benefits

We believe in rewarding hard work and dedication. Your compensation package will include:

• Competitive base salary aligned with industry standards.
• Annual variable target bonus of $25,000, paid monthly.
• Equity grant to share in brighthush’s success.
• Comprehensive medical, vision, and dental coverage.
• Flexible paid time off and holiday schedule.
• Fully remote work setup stipend.
• Professional development budget and learning resources.
• Company retreats and team‑building events.

How to Apply

If you are ready to make a tangible impact in a dynamic fintech environment and grow alongside a passionate team, we want to hear from you. Click the link below to submit your application and join brighthush in shaping the future of financial services.

Apply to brighthush Today

Join brighthush – Where Your Voice Drives Innovation

As a Customer Support Specialist, you will be more than just a point of contact; you will be a catalyst for change, a bridge between our customers and our products, and a key contributor to brighthush’s mission of democratizing finance. Bring your empathy, curiosity, and drive for excellence, and together we’ll build a future where every customer feels heard, supported, and empowered.