Customer Support Specialist – Remote – Exceptional Service Excellence & Growth Opportunities at brighthush

About brighthush

brighthush is a trailblazing leader in the hospitality and food‑service industry, celebrated for its iconic menu, commitment to quality, and unwavering dedication to customer delight. With a portfolio that spans flagship restaurants, innovative delivery platforms, and a vibrant community of food enthusiasts, brighthush is redefining what it means to serve with passion and precision. Our mission is simple: to create memorable dining experiences that bring people together, one bite at a time.

As we expand our footprint across the United States, we’re looking for a dynamic, customer‑centric professional to join our Remote Customer Support team. This role is pivotal in shaping the first impression of every guest, ensuring that every interaction reflects the high standards and warm hospitality that brighthush is known for.

Why Join brighthush?

• Impactful Work: Your voice will be the frontline of our brand, directly influencing customer satisfaction and loyalty.
• Growth & Development: We invest in continuous learning through workshops, mentorship programs, and access to industry conferences.
• Flexible Remote Environment: Work from anywhere in the United States with a reliable internet connection and a dedicated workspace.
• Competitive Compensation: Earn a base salary ranging from $52,000 to $72,800 annually, complemented by performance bonuses and comprehensive benefits.
• Inclusive Culture: At brighthush, diversity, equity, and inclusion are not buzzwords—they’re the foundation of our success.
• Employee Perks: Enjoy free meals, wellness stipends, tech allowances, and a generous paid time‑off policy.

Key Responsibilities

As a Remote Customer Support Specialist, you will be the first point of contact for our guests, ensuring a seamless and delightful experience from inquiry to resolution. Your day‑to‑day tasks will include:

• Responding promptly and professionally to customer inquiries via email, phone, live chat, and social media.
• Assisting guests with online orders, including order placement, modification, cancellation, and status tracking.
• Providing detailed information about menu items, ingredients, allergens, and current promotions.
• Resolving complaints and service concerns with empathy, patience, and a solution‑oriented mindset.
• Escalating complex issues to the appropriate internal teams (e.g., kitchen, delivery, marketing) while maintaining clear documentation.
• Recording all interactions in the customer service system to ensure data integrity and continuity of service.
• Collaborating with cross‑functional teams to identify recurring issues and propose process improvements.
• Maintaining a high level of data security and client privacy in accordance with company policies.
• Meeting or exceeding performance metrics such as response time, customer satisfaction scores, and issue resolution rates.

Essential Qualifications

• Proven experience in a customer service role, preferably in hospitality, retail, or a call center environment.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with a genuine customer‑first attitude.
• Demonstrated problem‑solving abilities and the capacity to remain calm under pressure.
• Proficiency with email, web‑based tools, and customer relationship management (CRM) platforms.
• Ability to multitask, prioritize, and manage time effectively in a virtual setting.
• Reliable high‑speed internet connection and a dedicated workspace.
• Basic computer literacy and comfort with learning new software quickly.

Preferred Qualifications

• Experience with food‑service or restaurant operations.
• Knowledge of allergen management and food safety standards.
• Previous exposure to data quality and data environment best practices.
• Fluency in additional languages (Spanish, French, etc.) is a plus.
• Experience with performance metrics and continuous improvement initiatives.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Technical Proficiency: Comfortable navigating CRM systems, ticketing tools, and collaboration platforms.
• Analytical Thinking: Ability to identify patterns, root causes, and propose actionable solutions.
• Adaptability: Thrive in a fast‑paced, evolving environment with changing priorities.
• Team Collaboration: Work effectively with kitchen staff, delivery partners, and marketing teams.
• Time Management: Prioritize tasks and meet deadlines while maintaining quality.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member’s growth fuels our collective success. As a Remote Customer Support Specialist, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular performance reviews with clear pathways to promotion into senior support roles, team lead, or operations management.
• Cross‑training opportunities in marketing, product development, and supply chain to broaden your skill set.
• Access to industry conferences, webinars, and workshops to stay ahead of hospitality trends.
• Internal tuition reimbursement for courses related to customer experience, data analytics, or leadership.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and respect. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Monthly virtual coffee breaks and team‑building activities.
• Open‑door communication channels with leadership and peers.
• Recognition programs that celebrate individual and team achievements.
• A commitment to work‑life balance, with flexible scheduling and generous paid time off.

Compensation & Benefits

• Base Salary: $52,000 – $72,800 per year, commensurate with experience.
• Performance Bonuses: Quarterly bonuses tied to customer satisfaction metrics.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Technology Stipend: Monthly allowance for home office equipment.
• Employee Discounts: Free meals and discounts on brighthush products.
• Professional Development: Access to online learning platforms and conference sponsorships.

How to Apply

If you’re ready to bring your passion for customer service to a brand that values innovation, quality, and community, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Remote Customer Support team.

Join us in creating unforgettable dining experiences—one conversation at a time.