Customer Support Specialist – Remote, Flexible Part‑Time (24‑30 hrs/week) – Team Collaboration & Customer Advocacy Leader at brighthush

About brighthush and the Future of Customer Support

In a world where digital interactions shape brand perception, brighthush is redefining what it means to deliver world‑class customer service. We are a fully remote, flexible‑work startup that believes every customer deserves to feel heard, understood, and supported—no matter where they are. By blending cutting‑edge technology, a culture of continuous learning, and a genuine passion for people, we have built a community that thrives on collaboration, empathy, and innovation.

Our mission is simple: empower every customer to feel heard, understood, and supported—no matter where they are. Whether you’re a tech startup, an e‑commerce platform, or a SaaS provider, the ability to respond quickly, solve problems efficiently, and create memorable interactions is what turns first‑time users into lifelong advocates. At brighthush, we’re proud to be at the forefront of this transformation, and we’re looking for talented individuals who share our vision.

Why Join brighthush?

• Remote‑First Culture: Work from the comfort of your own home, with a schedule that fits your life.
• Flexible Part‑Time Hours: 24‑30 hours per week, 3‑4 days a week, with rotating weekends—so you can balance work and personal commitments.
• Rapid Growth & Advancement: As we double our headcount in the next 3‑4 months, new leadership and specialist roles will open up for high performers.
• Impactful Work: Your voice matters—every ticket you resolve, every suggestion you share, directly shapes our product roadmap and customer satisfaction.
• Professional Development: Comprehensive training, mentorship, and access to industry‑leading tools (ZenDesk, Slack, JIRA).
• Inclusive & Collaborative Environment: A team that values diverse perspectives, open communication, and shared success.
• Work‑Life Balance: Flexible scheduling ensures you have time for what matters most outside of work.

Key Responsibilities

As a Remote Customer Support Specialist, you’ll be the friendly face and helpful voice that customers interact with daily. Your core duties will include:

• Responding to customer inquiries and support tickets with professionalism, empathy, and accuracy.
• Communicating in a kind, helpful, and patient manner—always representing brighthush with excellence.
• Managing and organizing tasks using modern business tools and platforms (ZenDesk, Slack, JIRA).
• Collaborating closely with our overseas administrative team to ensure all listings and support requests are handled promptly and efficiently.
• Taking ownership of your work and managing your time independently without requiring constant supervision.
• Working as part of a two‑person team to provide comprehensive seven‑day‑a‑week coverage.
• Contributing ideas and feedback to help improve our products, services, and customer support processes.
• Participating in team meetings and ongoing training sessions to enhance your skills and knowledge.
• Documenting best practices and creating knowledge‑base articles to help future team members.
• Monitoring customer sentiment and reporting trends to the product and engineering teams.

Essential Qualifications

• Native U.S. English Speaker: Clear, concise, and warm communication is essential.
• Outstanding Organizational Skills: Ability to juggle multiple priorities, deadlines, and customer issues simultaneously.
• Self‑Motivation & Independence: Comfortable taking responsibility for your work without constant supervision.
• Collaborative Mindset: Strong interpersonal skills to coordinate effectively with teammates and overseas staff.
• Customer‑Centric Attitude: Genuine enjoyment of helping people, with patience and empathy even in challenging situations.
• Tech Savvy: Comfortable with computers, quick to learn new software, and adept at troubleshooting basic technical issues.

Preferred Qualifications

• Previous customer service experience (though not required—training is provided).
• Familiarity with help‑desk platforms such as ZenDesk.
• Experience using collaboration tools like Slack and project management systems like JIRA.
• Basic technical aptitude and comfort learning new software systems quickly.
• Experience in a remote or distributed team environment.

Skills & Competencies for Success

• Communication Excellence: Clear, concise, and friendly communication both written and verbal.
• Problem‑Solving Abilities: Quick analysis of issues and development of effective solutions.
• Time Management: Prioritization of tasks and effective schedule management.
• Adaptability: Comfortable with change and able to adjust to evolving processes and tools.
• Tech Savvy: Basic proficiency with computers and willingness to learn new platforms.
• Emotional Intelligence: Understanding and responding appropriately to customer emotions and needs.
• Accountability: Strong sense of responsibility for your work and its outcomes.
• Team Player: Ability to collaborate, share knowledge, and support teammates.

Career Growth & Development Opportunities

At brighthush, we invest in your professional journey. Here’s what you can expect:

• Comprehensive On‑The‑Job Training: Learn everything you need to know about our products, services, and support processes.
• Modern Tool Proficiency: Gain valuable experience with industry‑standard tools (ZenDesk, Slack, JIRA) that are highly transferable.
• Career Advancement: As we scale, new roles—such as Senior Support Specialist, Team Lead, or Product Advocate—will open up for high performers.
• Professional Development Support: Access to training resources, skill‑building workshops, and mentorship programs.
• Voice in Product Direction: Share your ideas and help shape the future of our offerings.
• Leadership Development: Opportunities to lead small projects, mentor new hires, and develop managerial skills.

Work Environment & Company Culture

• Remote‑First, Flexible Schedule: 100% remote with shifts that you and your teammate can arrange collaboratively.
• Inclusive Decision‑Making: Your voice matters—every team member is encouraged to share ideas and perspectives.
• Collaborative Team: A supportive, top‑notch team that works together and celebrates each other’s successes.
• Modern Tools & Processes: Cutting‑edge business tools that prepare you for success in any modern workplace.
• Rapid Growth & Excitement: Be part of a company that’s scaling quickly and shaping the future of customer support.
• Work‑Life Balance: Flexible scheduling ensures you have time for what matters most outside of work.
• Community & Culture: Regular virtual coffee chats, team building activities, and an open‑door policy for feedback.

Compensation, Perks, and Benefits

• Competitive Starting Pay: $18.00 per hour, with opportunities for increases as you gain experience and prove your capabilities.
• Trial Period: Two‑month trial to ensure the role is the right fit for both you and brighthush.
• Remote Work Benefits: Work from home—no commute, flexible hours, and a comfortable home office setup.
• Professional Development: Access to training, learning resources, and skill‑building opportunities.
• Inclusive Culture: A supportive environment where your ideas are heard and valued.
• Health & Wellness Resources: Access to mental health support, wellness webinars, and a stipend for home office upgrades.
• Team Recognition: Monthly shout‑outs, performance bonuses, and a culture of celebrating wins.

Ready to Make a Difference?

If you’re organized, motivated, and passionate about helping others, we want to hear from you! This is a fantastic opportunity to join a growing company, develop valuable skills, and make a meaningful impact—all from the comfort of your home. No prior experience is necessary—just the right combination of organizational skills, communication ability, independence, and a customer‑focused attitude.

Apply today and take the first step toward an exciting career with brighthush!