Dedicated Customer Service Representative – Healthcare Support & Patient Relations – Remote, Flexible Hours

About brighthush and the Healthcare Support Revolution

At brighthush, we’re redefining how patients and healthcare providers connect. Our mission is to deliver compassionate, efficient, and technology‑driven customer support that empowers patients to navigate their health journeys with confidence. Whether you’re answering a call from a patient seeking appointment guidance or troubleshooting a billing query, you’ll be the friendly voice that makes a difference in people’s lives.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re stepping into a culture that values empathy, innovation, and continuous growth. We’re proud that 90% of our leaders began as Customer Service Representatives, and we’re committed to providing the same pathways for you. Remote work, flexible scheduling, and a supportive virtual training environment mean you can thrive from anywhere.

Key Responsibilities

• Prompt Call Handling: Answer inbound calls with professionalism and a warm tone, ensuring each patient feels heard and respected.
• Problem Solving & Resolution: Research and resolve a wide range of inquiries—appointment scheduling, insurance questions, medication information, and more—using our comprehensive knowledge base.
• Accurate Documentation: Log every interaction in our CRM with precise details, ensuring data integrity and compliance with healthcare regulations.
• Empathetic Communication: Apply active listening and diplomatic language to de‑escalate concerns and provide clear, concise guidance.
• Team Collaboration: Meet daily quality and satisfaction metrics, share insights with peers, and contribute to continuous improvement initiatives.
• Flexibility & Availability: Support patients across time zones, including weekends and holidays, to maintain seamless service.

Essential Qualifications

• Minimum age 18 years.
• High School Diploma or equivalent.
• At least one year of experience in a customer‑service role, preferably within healthcare or a regulated industry.
• Reliable attendance record—no absences during the first 90 days.
• Typing speed of 25 words per minute or higher.
• Stable home office setup: secure, private workspace with a wired internet connection (minimum 10 Mbps upload, 25 Mbps download).
• Strong interpersonal skills and a genuine desire to help others.

Preferred Qualifications

• Experience with CRM platforms (e.g., Salesforce, Zendesk) and call‑center software.
• Knowledge of HIPAA regulations and patient privacy best practices.
• Multilingual abilities—especially Spanish or other high‑demand languages.
• Prior remote work experience with a proven track record of self‑management.

Core Competencies & Skills

• Communication: Clear, concise, and empathetic verbal and written communication.
• Problem‑Solving: Analytical mindset to diagnose issues and recommend solutions quickly.
• Adaptability: Ability to handle changing priorities and new technologies with ease.
• Time Management: Efficiently manage call volume while maintaining high quality.
• Team Player: Collaborative attitude, sharing knowledge and supporting colleagues.
• Technical Proficiency: Comfortable navigating multiple software tools and troubleshooting basic tech issues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative, you’ll have access to:

• Structured onboarding with a cutting‑edge virtual training platform.
• Mentorship programs pairing you with senior leaders.
• Regular skill‑building workshops—ranging from advanced customer engagement to leadership fundamentals.
• Clear career ladders: from Senior Representative to Team Lead, Manager, and beyond.
• Tuition reimbursement for courses related to healthcare administration, customer experience, or leadership.

Work Environment & Culture

Our remote-first culture means you can work from anywhere while staying connected to a vibrant community of professionals. We celebrate diversity, encourage open dialogue, and prioritize mental and physical well‑being. Regular virtual town halls, wellness challenges, and peer‑recognition programs keep the energy high and the camaraderie strong.

Compensation & Benefits

We offer a competitive hourly rate of $14.00–$15.00, with performance‑based incentives that reward your dedication and impact. In addition to base pay, you’ll enjoy:

• Health, dental, and vision coverage—effective after 90 days.
• Life insurance and short‑/long‑term disability options.
• Flexible Spending Account (FSA) for medical and dependent care.
• Employee Assistance Program for personal and professional support.
• 401(k) with employer match to secure your future.
• Paid Time Off (PTO) and paid holidays.
• Daily Pay option for immediate access to earned wages.
• Tuition reimbursement for approved educational pursuits.

How to Apply

If you’re passionate about helping patients and thrive in a dynamic, remote environment, we’d love to hear from you. Click the link below to submit your application and join the brighthush team today.

Apply to this role at brighthush