Dedicated Remote Customer Service Associate – Ticketing & Event Support – Brighthush – Work From Home – Competitive Pay & Benefits

Welcome to Brighthush – Where Every Ticket Tells a Story

At brighthush, we’re more than a ticketing platform – we’re the heartbeat of unforgettable live experiences. From sold‑out concerts to intimate theater productions, our technology and people bring fans closer to the moments they love. As a global leader in event ticketing, we empower creators, venues, and audiences alike, ensuring that every ticket sold is a ticket to joy.

Why Brighthush?

Working at brighthush means joining a culture that values curiosity, collaboration, and customer obsession. We celebrate diversity, encourage continuous learning, and reward innovation. Our remote-first approach gives you the flexibility to work from anywhere in the U.S., while our robust benefits package keeps you and your family thriving.

Competitive Compensation & Comprehensive Benefits

• Industry‑competitive base salary with performance bonuses.
• Full medical, dental, and vision coverage from day one.
• 401(k) plan with company match.
• Paid time off (PTO) plus paid holidays.
• Flexible work schedule and remote work stipend.
• Employee wellness programs, including mental health resources.
• Professional development budget and tuition reimbursement.

Role Overview

As a Remote Customer Service Associate at brighthush, you’ll be the frontline champion for our event-goers. You’ll handle inbound calls, emails, and chat inquiries, ensuring every customer receives accurate, timely, and friendly support. Your role is pivotal in maintaining our reputation for exceptional service and in driving ticket sales and customer satisfaction.

Key Responsibilities

• Customer Interaction: Respond to phone calls, emails, and live chat messages with professionalism and empathy, providing clear information on ticket availability, order status, billing, and payment transactions.
• Ticket Inventory Management: Process ticket consignment and purchase requests accurately, updating inventory systems in real time to reflect current availability.
• Team Collaboration: Coordinate with cross‑functional teams (Sales, Operations, Technical Support) to resolve complex issues and ensure seamless coverage across all shifts.
• Service Excellence: Consistently meet or exceed productivity and quality metrics, including average handle time, first‑contact resolution, and customer satisfaction scores.
• Process Improvement: Identify recurring customer pain points and propose solutions to enhance the ticketing experience.
• Compliance & Security: Adhere to data privacy regulations and internal security protocols when handling sensitive customer information.
• Continuous Learning: Stay current on product updates, event schedules, and industry trends to provide accurate guidance.

Essential Qualifications

• Bachelor’s degree or equivalent work experience in Customer Service, Business, or a related field.
• Minimum of 1 year of remote customer support experience, preferably in ticketing, e‑commerce, or event management.
• Proficiency with CRM systems (e.g., Salesforce, Zendesk) and ticketing platforms.
• Excellent written and verbal communication skills in English.
• Strong problem‑solving abilities and the capacity to handle high‑volume, fast‑paced interactions.
• Ability to work independently while maintaining strong collaboration with remote teammates.
• Basic understanding of payment processing and billing terminology.

Preferred Qualifications

• Experience in the live events or entertainment industry.
• Knowledge of ticketing APIs and integration workflows.
• Multilingual support skills (Spanish, French, or other languages).
• Previous experience with data analytics or reporting tools.
• Certification in Customer Experience Management (e.g., CX Certification).

Core Skills & Competencies

• Customer‑Centric Mindset: Always prioritizing the customer’s needs and ensuring a positive experience.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management: Efficiently juggling multiple tasks while maintaining high quality.
• Adaptability: Thriving in a dynamic environment with evolving processes and product features.
• Team Player: Collaborating effectively across departments and time zones.
• Attention to Detail: Ensuring accuracy in ticket inventory and customer data.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Associate, you’ll have the chance to:

• Progress into senior support roles or team lead positions.
• Transition into product management, operations, or sales based on your interests.
• Participate in mentorship programs and leadership workshops.
• Attend industry conferences and webinars to stay ahead of ticketing trends.
• Earn certifications in customer experience, data analytics, or project management.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and a shared passion for delivering world‑class service. You’ll enjoy:

• Flexible work hours that accommodate your personal commitments.
• Regular virtual team huddles, social events, and wellness check‑ins.
• A culture of open feedback and continuous improvement.
• Access to cutting‑edge tools and technology that streamline your workflow.
• A supportive community that celebrates both professional and personal milestones.

Compensation & Perks

While the exact salary will depend on experience and location, brighthush offers:

• Competitive base pay with quarterly performance bonuses.
• Full health, dental, and vision insurance.
• 401(k) with company match.
• Generous PTO and paid holidays.
• Remote work stipend and ergonomic equipment allowance.
• Employee stock purchase plan and equity options.
• Wellness stipend covering gym memberships, meditation apps, or home office upgrades.

How to Apply

Ready to bring your customer‑service expertise to a vibrant, mission‑driven team? Click the link below to submit your application and join brighthush in shaping unforgettable event experiences.

Apply to Brighthush Today

Join Brighthush – Where Every Ticket Tells a Story

At brighthush, we’re committed to creating a workplace where talent thrives, customers feel valued, and innovation is celebrated. If you’re passionate about delivering exceptional service, eager to grow, and ready to make a real impact on the live‑event industry, we want to hear from you. Apply now and help us bring the magic of live events to fans across the country.