Dedicated Remote Customer Service Representative – Home Healthcare Support, Flexible 20+ Hours/Week, $12/hr – Join brighthush

About brighthush

At brighthush, we are on a mission to transform the way people experience home healthcare. By blending compassionate care with cutting‑edge technology, we empower patients and caregivers to receive high‑quality support from the comfort of their own homes. Our growing network of providers, referral partners, and dedicated professionals places us at the forefront of the home health industry, delivering personalized care coordination and exceptional customer service across the United States.

Why brighthush is the Right Choice for You

Working with brighthush means joining a forward‑thinking organization that values flexibility, innovation, and the well‑being of both our clients and our employees. As a Remote Customer Service Representative, you will:

• Serve as the first point of contact for patients seeking home healthcare services.
• Build lasting relationships with patients, providers, and referral sources.
• Contribute to the growth of a company that prioritizes patient‑centered care.

We offer a supportive environment, competitive pay, and the freedom to set your own schedule within our operating hours. Whether you’re a seasoned professional or just starting out, brighthush provides the tools and resources you need to thrive.

Key Responsibilities

• Patient Engagement: Receive and respond to inbound calls from patients, family members, and referral sources, ensuring a warm, professional, and empathetic first impression.
• Information Management: Review patient histories, verify membership status, and accurately capture clinical and demographic data in our secure patient portal.
• Appointment Coordination: Schedule and confirm appointments, coordinate with healthcare providers, and manage any changes or cancellations.
• Technical Support: Assist patients and providers with basic troubleshooting of our patient portal and related technology, escalating complex issues to the appropriate teams.
• Data Accuracy: Maintain meticulous records, ensuring all information entered is up‑to‑date and compliant with privacy regulations.
• Continuous Improvement: Provide feedback on call scripts, processes, and system usability to help refine our customer experience.
• Compliance & Quality: Adhere to all company policies, HIPAA regulations, and industry best practices in every interaction.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in healthcare or a related field.
• Strong verbal and written communication skills in English.
• Proficiency with computers, including Microsoft Office Suite and web‑based applications.
• Ability to work independently, manage time effectively, and maintain focus in a remote setting.
• Reliable high‑speed internet connection and a quiet workspace.
• Basic understanding of HIPAA and patient privacy principles is a plus.

Preferred Qualifications

• Experience in a home healthcare or medical billing environment.
• Knowledge of electronic health record (EHR) systems.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Multilingual abilities to serve a diverse patient population.
• Strong problem‑solving skills and a proactive approach to customer service challenges.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to improve patient experiences.
• Attention to Detail: Accuracy in data entry and a meticulous approach to documentation.
• Adaptability: Ability to navigate changing priorities and new technologies quickly.
• Team Collaboration: Willingness to collaborate with cross‑functional teams, even while working remotely.
• Time Management: Self‑discipline to meet daily call volume targets and maintain high productivity.
• Conflict Resolution: Skilled at de‑escalating tense situations and finding mutually beneficial solutions.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs covering healthcare industry fundamentals, compliance, and advanced customer service techniques.
• Mentorship from experienced supervisors and subject‑matter experts.
• Clear career pathways to roles such as Senior Customer Support Specialist, Team Lead, or Operations Coordinator.
• Regular performance reviews and goal‑setting sessions to align your personal growth with company objectives.
• Opportunities to contribute to process improvement initiatives and shape the future of our customer experience.

Work Environment & Culture

brighthush fosters a culture of inclusivity, transparency, and continuous improvement. Even though you’ll be working from home, you’ll feel connected to a vibrant community of professionals who share a common purpose: to make home healthcare seamless and compassionate.

• Weekly virtual team huddles to share updates, celebrate wins, and discuss challenges.
• Access to an internal knowledge base, discussion forums, and real‑time chat support.
• Annual virtual retreats and quarterly virtual social events to build camaraderie.
• Open‑door policy: Your voice matters, and we actively seek feedback from all team members.

Compensation & Benefits

While the base pay for this role is $12 per hour, we offer a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive hourly wage with potential for overtime and performance bonuses.
• Health, dental, and vision insurance options for full‑time employees.
• Flexible work schedule: Set your own hours within the company’s operating window (Mon‑Fri, 8 a.m. – 7 p.m. ET).
• Paid time off and holiday schedule for full‑time employees.
• Professional development stipend and access to online learning platforms.
• Employee referral program with rewards for successful hires.
• Technology stipend to maintain a reliable home office setup.

How to Apply

Ready to join a team that values compassion, innovation, and flexibility? Click the link below to submit your application and take the first step toward a rewarding career with brighthush.

Apply to brighthush Today

Conclusion

As a Remote Customer Service Representative at brighthush, you’ll play a pivotal role in connecting patients to the care they need, all while enjoying the freedom of a flexible, home‑based schedule. If you are a dedicated, empathetic communicator with a passion for healthcare and a drive to deliver exceptional service, we want to hear from you. Join brighthush and help us transform the home healthcare experience—one call at a time.