Delivery Manager
Delivery Manager Location: Remote The Delivery Manager is accountable for owning and improving the flow of work, delivery predictability, and execution outcomes for one or more Agile teams operating within SAFE framework. This role ensures that team-level plans translate into high-quality, on-time delivery of business value, partnering closely with Product Managers and stakeholders to align priorities, optimize execution, and continuously improve performance. The Delivery Manager is a servant leader and delivery coach who drives team effectiveness, removes obstacles, and enables sustainable delivery of value, while ensuring alignment to Agile Release Train (ART) objectives. Qualifications: Bachelor’s degree in business, Information Technology or related field Needed Certified SAFe Scrum Master (SSM) Preferred Certifications – Certified Scrum Professional (CSM) or Professional Scrum Master (PSM) Skills and Abilities Strong understanding of flow-based delivery and Agile metrics Ability to translate data into actionable improvements Strong facilitation balanced with outcome ownership Ability to partner with Product to ensure value-focused delivery Strong presentation, influencing, and relationship management skills Experience with Microsoft Office 365, Microsoft Teams, and Jira Proficient in coaching teams on key techniques, specifically: Agile estimating Story decomposition Story Mapping Primary Responsibilities Delivery & Outcomes: Accountable for delivering committed outcomes for assigned team(s) Ensures alignment between planned work and actual delivery Drives consistent improvement in commitment reliability and execution discipline Flow & Metrics Ownership: Owns and improves team performance across key SAFE metrics: Predictability Flow Efficiency Cycle Time Throughput and delivery reliability Uses metrics proactively to identify issues, drive decisions, and improve outcomes Planning & Execution Ensures backlog readiness in partnership with Product Owner (aligned to Definition of Ready) Leads sprint planning and execution to ensure realistic, achievable commitments Actively manages risks and blockers impacting delivery Agile Leadership & Coaching Coaches team members on Agile principles, practices, and delivery excellence Leads core Agile ceremonies to ensure alignment, transparency, and continuous improvement Reinforces a culture of accountability, ownership, and continuous improvement Obstacle Removal & Escalation Identifies and removes team-level blockers quickly Escalates systemic issues that impact delivery beyond team control Protects the team from scope disruption and unplanned work ART Alignment Actively contributes to ART events (PI Planning, ART Sync, System Demo) Ensures alignment between team execution and ART-level objectives