Dental Customer Service Representative

Supporting providers and policyholders, the full-time Dental Customer Service Representative will handle inbound and outbound calls related to dental benefits and claims, ensuring high-quality service and timely resolution in a remote work environment. Key responsibilities Manage customer inquiries by delivering accurate and empathetic service regarding dental benefits, claims, and payments Research and resolve routine inquiries while escalating complex issues as needed to ensure proper resolution Collaborate with internal teams to enhance customer experiences and stay current on dental terminology and benefit plans Required qualifications Minimum 1 year of customer service or contact center experience, preferably in health, dental, or insurance Basic knowledge of dental insurance products and familiarity with medical/dental terminology Proficient in using multiple computer systems simultaneously and managing high call volume Detail-oriented with a commitment to privacy (HIPAA) and regulatory compliance Able to work remotely with access to a high-speed internet connection, located in the United States or Puerto Rico Experience: 1 year required