Desktop Engineer II

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The candidate should have at least 5 years experience supporting client technology solutions in a complex networked environment. Working, detailed knowledge of Microsoft Windows operating systems, Active Directory, Web-based deployments is required, familiarity with Linux and MacOS preferred. The candidate should have sufficient technical proficiency to ascertain and communicate client needs and feedback. Demonstrable experience supporting project implementation and deployments for medium to large scale IT initiatives. Experience with a variety of Microsoft client applications is required and knowledge of Deployment tools and virtualization technologies (Citrix/VMware) is preferred. Candidate must possess excellent project support, oral and written communications skills as well as the ability to work with all levels of technical, management and administrative staff. EEO/AA/Disability/Veteran Responsibilities

• 1. Provide operational support
• 1. Document, implement and maintain methodologies to update user technology to include configuration management and software/application deployment.
• 2. Provide solution-building knowledge and support
• 2. Collaborate with technical, clinical and business users to gather and validate requirements to provide cost-effective, reliable and standardized technical solutions that meet customer needs and business objectives.
• 3. Communication / Project Management support
• 3. Support effective communication including project plans, risk assessment and resource allocations as necessary. Provide input into tasks and time lines as required

Qualifications

EDUCATION

Bachelors in Computer Science/Information Systems, or related disciplines preferred, or equivalent technical training and work related experience with MCSE technical certification preferred

EXPERIENCE

At least 5 years in the development and implementation of end user technology solutions. All experience must lie within a networked computer environment. Experience in a Microsoft Active Directory and/or Novell eDirectory environment is required. Experience with a variety of Microsoft client applications is required and knowledge of medical/clinical applications and virtualization technologies (Citrix/VMware) is preferred. Demonstrable experience in developing project plans for complex IT projects

SPECIAL SKILLS

Microsoft Certified Systems Engineer is preferred. Possess a thorough working knowledge of Windows operating systems, both workstation and server. Familiarity with operating systems such as LINUX and Mac-OS and how they interact with the Microsoft Windows environment is preferred.

PHYSICAL DEMAND

Required lifting and transport of heavy equipment (up to 50lbs). Work with hand tools requiring dexterity, skillful eye to hand coordination and repeated motion. Must have average to above average eyesight and be able to easily distinguish colors and shading. Must have average to above average hearing required to easily distinguish between various audible alerts emitted from devices.

YNHHS Requisition ID 196085

5+ years in end-user technology solutions in networked environment; experience with Microsoft Active Directory or Novell eDirectory; Microsoft client applications; lifting up to 50 lbs; MCSE preferred; bachelor's in CS/IS preferred.

Key Responsibilities

• providing operational support
• building technical solutions
• supporting project management

Skills & Tools

Microsoft Windows, Microsoft Active Directory, Novell eDirectory, Microsoft Office, Linux, MacOS, Citrix, VMware

Job Details

• Category: Information Technology
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — New Haven or Stratford
• Salary: USD 60,798 – 134,076 / year
• Languages: English

About Yale New Haven Health

A healthcare organization providing patient-centered care and IT services. — Industry: Healthcare

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