Digital Adoption Manager
Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do The Digital Adoption Manager supports the adoption of digital platforms and AI-enabled workflows across title and settlement operations. Working with market and branch leaders, Product, Technology, Learning and Development, and other partners, this role helps teams prepare for, use, and sustain new tools in their daily work. The manager supports pilots and launches, gathers user and leadership feedback, tracks adoption, and helps resolve barriers so that technology delivers practical value for the business. How You’ll Contribute - Partner with market and branch leaders to support digital adoption goals and connect new tools to operational priorities. - Support implementation activities across pilots, launches, and post-launch follow-up, including hands-on help during early adoption. - Track adoption metrics, review user feedback, and identify opportunities to improve engagement and realize more value from digital tools. - Help teams integrate new tools into daily workflows and navigate changes related to AI and other digital capabilities. - Serve as a point of contact between Operations and Product or Technology teams, sharing field insights and coordinating follow-up on user needs. - Assist with user testing and communicate clearly with stakeholders throughout rollouts. - Partner with Learning and