Digital Customer Success Manager – School & District Engagement Specialist – Driving Adoption, Retention, and Growth for brighthush’s EdTech Platform

About brighthush

brighthush is a trailblazing educational technology company that empowers teachers, students, and families to experience joyful, connected learning. With a global reach that touches over 25 million users, brighthush’s award‑winning platform delivers interactive lessons, dynamic digital portfolios, and seamless two‑way communication. Our mission is simple yet profound: to give every primary student the tools and experiences that lay a solid foundation for lifelong success.

At brighthush, we believe that learning should be engaging, accessible, and transformative. Our platform blends cutting‑edge AI, evidence‑based curriculum, and professional learning resources to help educators inspire curiosity and foster growth. We’re proud of the vibrant community we’ve built—teachers who collaborate, students who thrive, and families who celebrate progress together.

Role Overview

We’re looking for a dynamic Digital Customer Success Manager to champion the success of our school, Multi‑Academy Trust, and district customers across the UK. If you’re early in your Customer Success journey and eager to develop expertise in engagement, retention, expansion, and adoption, this role offers the perfect blend of challenge and growth.

As a key member of the brighthush Customer Success team, you will manage a high‑volume portfolio of educational institutions, proactively building relationships, driving renewals, uncovering expansion opportunities, and ensuring schools realize the full value of our platform. We value ownership, resilience, and a passion for continuous improvement—qualities that will help you thrive in our fast‑paced, collaborative environment.

Key Responsibilities

Customer Engagement, Retention & Growth

• Manage a diverse, high‑volume portfolio of schools, trusts, and districts through proactive email, phone, and virtual outreach.
• Build trust‑based relationships with educational leaders, understand their strategic goals, and align brighthush’s value proposition to their priorities.
• Own the renewal process, consistently meeting quarterly Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets.
• Identify renewal risks, budget constraints, and expansion opportunities early, and take decisive action to mitigate risks and secure growth.
• Drive product adoption by setting clear goals, creating implementation roadmaps, and sharing best‑practice resources that help schools maximize learning outcomes.

Product & Operational Excellence

• Develop deep knowledge of brighthush’s platform, curriculum offerings, AI capabilities, and professional learning programs.
• Maintain accurate, up‑to‑date customer records and renewal opportunities in Salesforce, Planhat, Front, and other CRM tools.
• Prioritize daily tasks based on customer needs, renewal timelines, risk assessment, and revenue potential, with guidance from your manager.
• Respond to customer inquiries within team Service Level Agreements (SLAs), ensuring timely communication and consistent follow‑through.
• Adhere to established workflows while exercising sound judgment, proactively identifying blockers, and escalating issues when necessary.

Collaboration & Continuous Improvement

• Partner with cross‑functional teams—Product, Sales, Marketing, and Professional Learning—to deliver a seamless customer experience.
• Communicate proactively with teammates, providing timely updates on requests, commitments, and blockers.
• Seek and apply feedback to refine customer conversations, prioritization, and execution.
• Support shared team goals through collaborative coverage, knowledge sharing, and problem‑solving.
• Contribute ideas and recommendations that enhance customer experiences and streamline team processes.

Essential Qualifications

• 1–2 years of experience in Customer Success, Account Management, Sales, or a related customer‑facing role; experience in EdTech or SaaS is a plus.
• Proven ability to engage customers via email, phone, and virtual meetings.
• Understanding of the UK education landscape or experience working with UK schools is advantageous.
• Familiarity with CRM and customer success tools such as Salesforce, Planhat, Front, Gainsight, or similar platforms.

Preferred Qualifications & Skills

• Communication: Exceptional written and verbal communication skills, with a talent for building relationships and leading impactful conversations.
• Organization: Highly organized, detail‑oriented, and adept at juggling competing priorities in a high‑volume environment.
• Ownership: Proactive, dependable, and comfortable taking full ownership of tasks and commitments through to completion.
• Solutions‑Oriented: Curious, innovative, and eager to ask questions, learn quickly, and take initiative.
• Growth Mindset: Receptive to feedback and motivated to continuously improve both personally and professionally.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent and fostering career advancement. As a Digital Customer Success Manager, you’ll:

• Progress to senior Customer Success roles, such as Customer Success Lead or Director, by demonstrating impact on retention and expansion metrics.
• Gain exposure to product strategy, data analytics, and market research, positioning you for future roles in Product Management or Business Development.
• Participate in ongoing training programs, including industry certifications, leadership workshops, and cross‑functional projects.
• Collaborate with global teams, expanding your network and understanding of international education markets.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, innovation, and purpose. We celebrate diversity, encourage open dialogue, and value work‑life balance. Our remote‑first model offers flexibility, while regular virtual town halls, team‑building activities, and community outreach events keep us connected and energized.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses tied to retention, renewal, and expansion metrics.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Generous paid time off, parental leave, and flexible working arrangements.
• Professional development stipend and access to industry conferences, webinars, and training resources.
• Employee stock‑option plan, allowing you to share in brighthush’s growth.
• Wellness initiatives such as virtual fitness classes, mindfulness sessions, and mental health support.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is reshaping the future of primary education. You’ll:

• Make a tangible impact on student learning outcomes across thousands of schools.
• Work with cutting‑edge technology that blends AI, curriculum, and professional learning.
• Collaborate with passionate educators, product innovators, and data scientists.
• Grow your career in a supportive, fast‑moving environment that rewards initiative and results.

Ready to Make a Difference?

If you’re excited to help schools unlock the full potential of brighthush’s platform, drive meaningful adoption, and build lasting relationships, we’d love to hear from you. Apply today and join a team that’s committed to transforming education one classroom at a time.

Apply Now –