Digital Signage Product Support
Digital Signage Product Support Location: Remote (EST time zone) Job Type: 12+ Month Contract Overview: company has an immediate opening for a Digital Signage Technical Support consultant. Ideal candidates must have 3+ years of experience supporting a digital signage or internal communication platform. Responsibilities: Participate in the global deployment of a digital signage platform Provide post go-live support (will provide ticket support for all user issues) Post-Installation configuration and support of Digital Signage display devices Daily monitoring to ensure all devices are up and running Interact with local IT support teams to confirm resolution of issues, update user list/device owner Create/execute/validate test plans for platform software upgrades Account set up and permission creation for new users Maintain/Update Documentation Train new users on content management system software (log ins, add slides, adding/saving content, etc.) Experience Required: Supporting a digital signage (Poppulo, Appspace, etc.) or internal communication platform (intranet) - 3+ years Experience creating/executing test plans for digital signage platform - 3+ years Experience working with 3rd party vendors to resolve escalated issues Providing support and communicating with non-technical users Change management and governance Experience: 3 years required