Director, Customer Intelligence – Data Science, Machine Learning

Job Description:

• Define multiyear DS/ML strategy and prioritize a cross-team roadmap
• Build and scale a high-performing team of cross-functional experts
• Ship reliable real-time and batch models
• Establish model governance, documentation, and observability
• Stand up on-call practices, incident response, post-mortems, and SLOs
• Scale an experimentation program with clear guardrails
• Set credible and inspiring long-term research direction for data scientists
• Align with Product, Risk/Trading, Marketing, and Compliance Requirements:
• 10 or more years in Data Science/Applied ML (or equivalent)
• 5 or more years leading senior ICs and/or managers
• expertise across predictive modeling, ranking/recommendation, and/or time-series/forecasting
• excellence in written and verbal communication
• experience launching/kickstarting 0-to-1 solutions
• strong product sense and business judgment Benefits:
• Medical
• Dental
• Vision
• 401K
• paid time off
• GymPass
• Pet Insurance
• Family Care Benefits
• home office setup allowance Apply tot his job