Director Customer Management
Company Description
Kalos Ventures is a thesis-driven, founder-first investment firm focused on opportunities emerging at the intersection of AI, automation, robotics, and rapid demographic change. The firm partners with founders building solutions in workforce, care, and education as these forces reshape how people live and work. Kalos emphasizes long-term collaboration, strategic guidance, and access to its network to help portfolio companies scale responsibly and efficiently. Team members join a mission-oriented environment that values analytical rigor, innovation, and deep relationships with entrepreneurs. Role Description The Director Customer Management is a full-time remote role responsible for leading and optimizing all aspects of customer relationship management across Kalos Ventures’ portfolio and partner ecosystem. This role oversees programs that support founders and partners, including onboarding, ongoing engagement, and strategic account management. Day-to-day responsibilities include analyzing customer and portfolio data to identify trends, developing and executing customer success programs, and ensuring consistent, high-quality communication with founders and stakeholders. The Director will collaborate closely with investment, operations, and marketing teams to align customer strategies with firm objectives, lead and mentor a small team, and implement scalable processes that enhance satisfaction, retention, and value creation. The role also includes establishing performance metrics, reporting outcomes to leadership, and continuously improving tools and workflows to support a growing portfolio.
Qualifications
Strong analytical skills to interpret customer, portfolio, and market data and translate insights into actionable strategies. Program management experience in designing, implementing, and optimizing customer success or founder support programs. Customer relationship management (CRM) expertise, including use of CRM platforms and development of engagement workflows. Sales and account management skills to support portfolio company growth and nurture long-term stakeholder relationships. Team leadership abilities to guide, mentor, and develop a high-performing customer management or success team. Excellent written and verbal communication skills and the ability to work effectively in a remote, cross-functional environment. Background in venture capital, startups, or technology sectors (AI, automation, robotics, workforce, care, or education) is highly beneficial. Bachelor’s degree in Business, Economics, Communications, or a related field; advanced degree is a plus. Comfort with digital collaboration tools and experience building scalable processes in a fast-paced, growth-oriented organization.