Director, Marketing Technology Consulting

Job description

The Director of Marketing Technology Consulting at Bond plays a key role in helping clients design, implement, and optimize marketing technology solutions that power modern customer engagement, personalization, and loyalty strategies. Working closely with Senior Directors, client stakeholders, and cross-functional teams, this role blends strategic consulting skills with hands-on delivery leadership. The Director will guide clients through platform selection, solution design, and implementation of martech ecosystems — including customer data platforms, marketing automation, personalization engines, loyalty platforms, and AI-enabled engagement tools. This position requires a strong understanding of marketing technology architecture, the ability to translate business needs into technical solutions, and a passion for driving measurable outcomes in customer loyalty and engagement.

Job requirements

• 8+ years of hands-on loyalty or martech platform experience, including implementation and day-to-day operations.
• Experience translating business needs into technical solutions and leading cross-functional delivery.
• Strong knowledge of customer data, integrations, personalization, and consent management.
• Proven client-facing consulting, communication, and troubleshooting skills.
• Based in Mountain or Pacific time, or able to consistently work those hours.

Job responsibilities

Client Advisory & Solution Design

• Partner with senior leadership to advise clients on marketing technology strategies and best practices.
• Lead discovery sessions, requirements gathering, and solution design workshops.
• Support the development of marketing technology roadmaps and integration strategies.
• Translate business objectives into actionable technical plans for martech, data, and engagement solutions.
• Collaborate with marketing, IT, analytics, and operations teams to ensure alignment.

Martech & Loyalty Expertise Provide consulting and delivery expertise across:

• Customer Data Platforms (CDP)
• Marketing Automation Platforms
• Loyalty Management Platforms
• Journey Orchestration
• Personalization & Decisioning Engines
• Identity Resolution & Consent Management
• Data Activation and Customer Analytics

Common technologies may include:

• Salesforce (Marketing Cloud, Data Cloud, Loyalty Management)
• Braze
• Adobe
• Segment
• mParticle
• Treasure Data
• Snowflake

Project Delivery Leadership

• Manage mid-to-large consulting engagements from planning through implementation.
• Oversee solution architecture, delivery coordination, and quality assurance.
• Ensure solutions are scalable, secure, and aligned with client objectives.
• Coordinate with engineering, analytics, and campaign operations teams for successful deployment.
• Assist delivery teams in resolving platform issues by facilitating discussions with technology partners and coordinating paths to resolution.
• Contribute to reusable delivery frameworks and best practices.

AI & Innovation Support

• Assist in applying AI and machine learning to enhance personalization and engagement.
• Support initiatives involving predictive analytics, next-best-action, and marketing automation.
• Stay informed on emerging martech and loyalty trends to bring new ideas to clients.

Business Development & Practice Support

• Support pre-sales activities, including proposal input, solution outlines, and presentations.
• Identify opportunities to expand existing client engagements.
• Contribute to case studies, thought leadership pieces, and internal knowledge sharing.
• Maintain relationships with technology partners.

Job benefits

Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. ​  We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted. ​  Vacancy Type:  This posting is for a newly created vacancy within Bond.  The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.   Compensation: The expected base salary compensation for this role is $ 135,000 to $ 185,000 CAD annually At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:​​    Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.​  Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.​  Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.​  Future-focused: Retirement planning assistance with company matching. ​  Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.​  Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries. 

8+ years of loyalty or martech platform experience, including implementation and operations; ability to translate business needs into technical solutions; client-facing consulting skills; based in Mountain or Pacific time or able to work those hours.

Key Responsibilities

• advising clients
• leading delivery
• supporting business development

Skills & Tools

Salesforce, Braze, Adobe, Segment, mParticle, Treasure Data, Snowflake

Job Details

• Category: Information Technology
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Canada
• Salary: CAD 135,000 – 185,000 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan

About Bond Brand Loyalty

A consulting firm helping clients design, implement, and optimize marketing technology solutions for customer engagement and loyalty. — Industry: Consulting Services

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