Director, Marketplaces

Director, Marketplaces Location: Remote – U.S. (Pacific Time Zone Preferred) Position Summary Calbee America is seeking a Director, Marketplaces to help build and grow our digital commerce business across Harvest Snaps and our portfolio of brands. This role will own the day-to-day performance of our marketplace business, translating omnichannel strategy into measurable results across Amazon, Walmart, Target, Instacart, TikTok Shop, and priority Asian retail platforms. As the second member of a growing digital commerce team, this is a unique opportunity to help build a function from the ground up. The ideal candidate is hands-on, entrepreneurial, data-driven, and comfortable navigating an evolving environment. This is a remote position, with a preference for candidates located in the Pacific Time Zone to support collaboration with leadership and cross-functional teams. Reporting to the VP, Omnichannel Commerce, this position offers direct visibility to executive leadership and the opportunity to make a meaningful impact on Calbee America’s digital growth. Key Responsibilities: Marketplace & Digital Shelf Management: Lead daily marketplace operations across Amazon, Walmart, Target, Instacart, Weee, H Mart, Yamibuy, and other priority platforms. Manage account health, product catalogs, listings, variations, and inventory availability. Optimize digital shelf performance, including product content, imagery, search visibility, ratings, and reviews. Establish digital shelf performance benchmarks and drive continuous improvement. Retail Media & Performance : Execute retail media campaigns aligned with established performance and return on advertising spend (ROAS) targets. Partner with external agencies to monitor campaign execution, optimize performance, and identify growth opportunities. Track key performance metrics, including conversion, revenue growth, and advertising effectiveness. TikTok Shop & Emerging Channels : Oversee daily TikTok Shop operations, including product listings and catalog management. Coordinate creator activities and social commerce initiatives with agency partners. Support the evaluation and expansion of emerging digital commerce channels. Agency Management & Business Reporting : Manage day-to-day agency relationships across marketplace operations, retail media, and TikTok Shop. Establish accountability and evaluate agency performance against defined KPIs. Lead weekly business reviews, providing performance analysis, insights, and recommended actions. Consolidate cross-channel reporting to support business decisions and growth initiatives. Qualifications: Bachelor’s degree in Business, Marketing, E-commerce, or a related field required. Minimum of 8 years of progressive experience in e-commerce, digital commerce, or marketplace management. At least 3 years of direct experience managing Amazon marketplace operations and retail media execution. Strong understanding of marketplace optimization, digital shelf performance, retail media, and ROAS. Demonstrated success building or scaling omnichannel commerce capabilities. Experience managing external agencies and driving accountability through performance metrics. Strong analytical skills with the ability to translate data into actionable business recommendations. Excellent communication and presentation skills, including experience working with executive leadership and global stakeholders. Entrepreneurial mindset with the ability to build processes, prioritize competing initiatives, and execute in a fast-paced environment. Experience in consumer packaged goods (CPG), ideally within food and beverage (preferred). Experience with TikTok Shop, social commerce, and creator-led commerce (preferred). Demonstrated success launching or expanding marketplace channels and driving measurable revenue growth (preferred). Why Join Calbee America? At Calbee America, we’re passionate about creating innovative, great-tasting snacks that consumers love. With brands like Harvest Snaps and a growing portfolio of products, we’re continuing to expand how we connect with consumers. This is an opportunity to join a growing digital commerce function, work closely with senior leadership, and play an important role in shaping the future of our marketplace business.