Director of Administrative Support
Company Description
Return.Finance is a fully regulated cross-chain DeFi aggregator that helps retail users, businesses, and institutions access leading decentralized finance yield opportunities through a single, secure platform. The company focuses on simplifying DeFi investing in stablecoins such as USDC and EURC, with plans to expand to altcoins including BTC, ETH, and SOL. Return.Finance connects users to major DeFi protocols like MakerDAO, Aave, Compound, and Curve via one unified gateway. As a regulated Virtual Asset Service Provider (VASP) in the EU and a member of the Swiss Financial Services Standards Association (VQF), the company places strong emphasis on compliance, security, and transparency. Its infrastructure is supported by technology partners such as Fireblocks, enabling users to effortlessly search, compare, and earn competitive DeFi yields. Role Description The Director of Administrative Support is a full-time remote role responsible for overseeing and optimizing all administrative functions across the company. This position leads an administrative support team, designs and implements efficient processes, and ensures smooth coordination between operations, compliance, finance, and product teams. Daily responsibilities include managing executive calendars and scheduling, overseeing documentation and record-keeping, handling internal and external correspondence, and maintaining standardized workflows and templates. The role also involves developing and monitoring administrative policies, supporting onboarding and offboarding processes, coordinating meetings and company-wide initiatives, and managing tools used for communication and task management. The Director will regularly analyze administrative performance metrics, recommend improvements, and collaborate with leadership to ensure that administrative operations align with Return.Finance’s regulatory and business objectives.
Qualifications
Demonstrated experience in leading administrative or operations teams, including process design, workflow optimization, and performance management. Strong organizational and time management skills, with proven ability to handle multiple priorities, manage complex scheduling, and maintain accurate records. Experience working in a regulated environment (finance, fintech, crypto, or DeFi) and familiarity with compliance-oriented documentation and reporting. Excellent written and verbal communication skills for coordinating across teams, preparing executive-level correspondence, and maintaining professional client and partner interactions. Proficiency with productivity and collaboration tools (e.g., Google Workspace or Microsoft 365, project management platforms, communication tools such as Slack or similar). Ability to work effectively in a fully remote, international environment, with a focus on reliability, accountability, and proactive problem-solving. Bachelor’s degree in Business Administration, Management, Finance, or a related field; an advanced degree or relevant professional certifications are a plus. Experience in fast-growing startups or scale-ups, particularly in fintech or Web3, and comfort operating in dynamic, evolving organizational structures.