Director of Client Relations

Role Description The Director of Client Relations is a full-time, remote role responsible for overseeing the overall client relationship strategy and ensuring high levels of customer satisfaction. This role manages key client accounts, leads regular check-ins, and serves as a main escalation point for complex client issues. The Director collaborates with internal teams to align services with client needs, monitors performance metrics, and implements initiatives to improve service delivery. Day-to-day tasks include developing and executing client engagement plans, analyzing feedback, preparing reports for leadership, and mentoring team members on best practices in client relations and customer service. The role also involves identifying opportunities for business growth within existing accounts and promoting a consistent, client-centric culture.

Qualifications

Strong Business Relationship Management and Client Relations skills, with experience building and maintaining strategic, long-term partnerships. Demonstrated ability to drive Customer Satisfaction and Customer Service excellence, including handling escalations and complex client needs. Excellent Communication skills, including clear written and verbal communication and the ability to present to stakeholders at various levels. Proven experience in a leadership or management role, preferably in client-facing or account management positions. Ability to work effectively in a remote environment, manage priorities, and collaborate across diverse, distributed teams. Strong analytical and problem-solving abilities, with experience using client data and metrics to inform strategies and decisions. Bachelor’s degree in Business, Communications, or a related field, or equivalent professional experience. Familiarity with CRM tools and customer support platforms; experience in service-oriented or B2B environments is beneficial.