Director of Client Relations
Company Description
GlitchX Studios is a results-driven digital agency with offices in Pakistan and Dubai, UAE, specializing in helping IT and computer businesses grow online. The team delivers services including SEO, WordPress development, digital marketing, social media marketing, UI/UX design, app development, video editing, and Amazon account management. Using data-driven strategies tailored to IT businesses, GlitchX Studios focuses on boosting brand visibility, lead generation, and conversions. The company emphasizes high-performing websites, engaging content, and a dedicated team committed to client success. GlitchX Studios is geared toward expanding possibilities for clients through innovative digital solutions. Role Description The Director of Client Relations is a full-time remote role responsible for overseeing client relationships and ensuring service excellence across all projects. This role manages key accounts, leads client communication, and coordinates with internal teams to align deliverables with client goals. The Director will monitor client satisfaction, address escalations, and proactively identify opportunities for upselling and cross-selling agency services. Day-to-day responsibilities include setting client engagement strategies, reviewing performance reports, leading client review meetings, and implementing initiatives that strengthen long-term partnerships. The role also involves mentoring client-facing team members and contributing to process improvements that enhance the overall client experience.
Qualifications
Strong Business Relationship Management and Client Relations skills, with experience building and maintaining long-term partnerships. Proven ability to drive Customer Satisfaction and deliver high-quality Customer Service in a digital or tech-focused environment. Excellent Communication skills, including clear written and verbal communication and the ability to present to senior stakeholders. Experience in account management, client success, or similar leadership roles within a digital agency or IT services company. Demonstrated ability to lead cross-functional teams, manage multiple projects, and make data-informed decisions. Familiarity with digital marketing, SEO, web development, or related services is highly beneficial. Bachelor’s degree in Business, Marketing, Communications, or a related field; advanced degree or relevant certifications are a plus. Comfort working in a remote, collaborative environment, with strong organizational and time-management skills.