Director of Customer Education

Role Description The Director of Customer Education is a full-time remote role responsible for designing and leading education programs that help customers effectively use ITII Ingénieur’s products and services. This role oversees the creation of customer training curricula, including online courses, webinars, documentation, and learning resources tailored to different customer segments. The Director partners with product, customer success, and support teams to identify learning needs, translate complex concepts into accessible materials, and continuously improve the customer education experience based on feedback and performance metrics. Day-to-day responsibilities include managing education projects and timelines, guiding an instructional team or external partners, monitoring engagement and outcomes, and presenting insights and recommendations to leadership. The role also involves establishing best practices for customer onboarding and ongoing education to increase adoption, satisfaction, and retention.

Qualifications

Demonstrated expertise in Curriculum Development and Program Development for customer or learner-focused education initiatives. Strong background in Education and Educational Leadership, with experience designing scalable learning experiences and guiding teams or cross-functional stakeholders. Proven Coaching skills, with the ability to support customers, team members, and internal partners in improving knowledge, skills, and performance. Experience creating digital learning assets (e.g., e-learning modules, videos, documentation, webinars) and using learning management systems or similar platforms. Excellent written and verbal communication skills, with the ability to explain complex technical or professional concepts in clear, accessible language. Ability to analyze learner data, feedback, and performance metrics to refine programs and demonstrate impact. Strong project management and organizational skills, with the ability to manage multiple initiatives in a remote environment. Bachelor’s or master’s degree in Education, Instructional Design, Educational Technology, or a related field, or equivalent practical experience. Experience in a technology, engineering, or professional training context is beneficial.