Director of Customer Success
Company Description
PRVA Capital Partners is a private equity fund manager that partners with owners of established businesses to navigate succession, growth, and the next stage of their company’s journey. The firm’s experienced team combines deep local market insight with strong finance and industry expertise, enabling robust deal sourcing and disciplined execution. Its mission is supported by renowned institutional investors, including the European Investment Fund (EIF), pension funds, insurance providers, and regional investors. Through Growth and Succession Fund 1, PRVA Capital Partners focuses on SME opportunities in Slovenia and neighboring countries, particularly those driven by ownership transitions. The firm emphasizes transparency and close collaboration with portfolio companies, management teams, and shareholders to build regional success stories and long-term value. Role Description The Director of Customer Success is a full-time, remote role responsible for leading and scaling customer success initiatives across PRVA Capital Partners’ investor and portfolio company relationships. This role oversees customer experience strategies, designs retention programs, and ensures satisfaction across key accounts, aligning outcomes with the firm’s long-term investment objectives. Day-to-day responsibilities include developing customer success frameworks, monitoring key performance indicators, and coordinating proactive outreach to address needs, risks, and growth opportunities. The Director will collaborate closely with investment, operations, and leadership teams to refine processes, improve communication, and maintain strong relationships with stakeholders. This position also involves mentoring and guiding customer success team members, implementing best practices, and continuously enhancing the overall customer journey.
Qualifications
Strong focus on Customer Satisfaction and Customer Experience, with the ability to design and improve service standards. Demonstrated experience in Customer Retention, including building programs that reduce churn and strengthen long-term relationships. Proven Account Management skills, managing multiple high-value stakeholders and complex portfolios. Effective Team Leadership capabilities, including coaching, performance management, and cross-functional collaboration. Background in financial services, private equity, or B2B relationship management is highly beneficial. Excellent communication, presentation, and stakeholder management skills across diverse audiences. Strong analytical and problem-solving abilities, with experience in using data and KPIs to drive decisions. Bachelor’s or master’s degree in Business, Finance, Economics, or a related field, or equivalent practical experience. Comfort working remotely, with strong organizational skills and self-management in a distributed team environment.