Director of Innovative Operations

Company Description

ClearHaven LLC is a fintech services firm that helps domestic and international companies obtain the required U.S. Money Services Business (MSB) licenses to operate in the United States. The company specializes in U.S. MSB licensing and market entry, offering a structured, transparent process that reduces confusion and friction in a traditionally opaque regulatory environment. ClearHaven distinguishes itself through clarity, precise execution, and straightforward communication from the first interaction. Its approach is tailored to founders and teams that value speed, accuracy, and reliable guidance, making ClearHaven a trusted partner for fintech companies entering the U.S. market. Role Description The Director of Innovative Operations is a full-time, remote role responsible for designing, leading, and optimizing ClearHaven’s operational frameworks to support fast, compliant market entry for fintech clients. This role oversees end-to-end operational processes, aligning internal workflows with regulatory requirements and client needs, and continuously improving efficiency, quality, and transparency. Day-to-day responsibilities include managing cross-functional teams, monitoring performance metrics, setting operational priorities, and coordinating resources for licensing and onboarding projects. The Director will collaborate closely with leadership on strategic planning, budget management, and process innovation, while maintaining high standards of client service and communication. This position also involves identifying and implementing tools, automation, and best practices that streamline operations and enhance the client experience.

Qualifications

Operations Management skills to design, implement, and refine scalable processes and workflows across the organization. Strong Analytical Skills to interpret data, identify trends and risks, and make evidence-based decisions that improve performance. Team Management experience to lead, mentor, and coordinate remote cross-functional teams toward shared operational goals. Budgeting capabilities to plan, track, and optimize operational budgets, ensuring cost-effective delivery of services. Customer Service skills to maintain high-quality client communication, manage expectations, and ensure a consistent, transparent experience. Experience in fintech, financial services, compliance, or regulatory environments, particularly related to U.S. MSB licensing, is highly beneficial. Proven track record in senior operations or director-level roles, preferably in a high-growth or startup context. Ability to work effectively in a fully remote setting, with strong organizational, communication, and collaboration skills. Bachelor’s degree in Business, Operations Management, Finance, or a related field; advanced degree or relevant certifications are a plus.