Director of North American Operations
Company Description
Our organization specializes in clinical software and hardware product development for the healthcare sector, including medical devices, clinical information systems, and HL7 as well as custom interfaces. We partner with healthcare IT vendors and hospitals to provide clinical software development, product strategy definition, and technical evaluations of clinical solutions. Our services also include technical consulting, security assessments such as HIPAA and DIACAP, business process analysis, and workflow and usability analysis. In addition, we deliver comprehensive technical documentation to support clinical technologies. If it involves technology in health care, our team is equipped to handle it end-to-end. Role Description The Director of North American Operations is a full-time, remote role responsible for overseeing operational performance and strategic execution across all North American activities. This position manages day-to-day operations, including resource planning, process improvement, and coordination of clinical software and consulting projects. The director leads and mentors cross-functional teams, establishes operational metrics, and ensures projects meet quality, regulatory, and financial targets. The role also involves budget oversight, collaboration with senior leadership on growth initiatives, and optimization of customer engagement and service delivery. Regular interaction with clients and internal stakeholders is expected to maintain strong relationships and drive continuous improvement.
Qualifications
Strong Operations Management skills, including experience leading multi-site or regional operations in a technology or healthcare-related environment. Demonstrated Analytical Skills for interpreting data, monitoring KPIs, and making evidence-based decisions that improve efficiency and quality. Proven Team Management capabilities, including coaching, performance management, and fostering an inclusive, collaborative culture. Budgeting expertise, with experience in financial planning, cost control, and meeting revenue and margin targets. Customer Service focus, with a track record of building and sustaining long-term client relationships and improving customer satisfaction. Experience in healthcare technology, clinical software, or medical devices is highly beneficial. Excellent written and verbal communication skills, with the ability to present complex information to technical and non-technical audiences. Bachelor’s degree in business, engineering, healthcare administration, or a related field; advanced degree is a plus. Ability to work effectively in a remote environment, manage time independently, and collaborate across distributed teams.