Director of Relationship Operations

Company Description

SGF Capital is a Dallas-based single-family office established in November 2024 to oversee the investments, stewardship, and long-term legacy of the family of Autry C. Stephens, founder of Endeavor Energy Resources. Formed following the merger of Endeavor Energy Resources with Diamondback Energy, the firm is grounded in integrity and a disciplined, patient investment philosophy. SGF Capital partners with exceptional businesses and investment managers to create enduring, multigenerational value. In addition to managing capital, the firm supports the family's philanthropic vision through The Stephens Greth Foundation and The Linda C. Stephens Foundation, focusing on empowering individuals, strengthening families, and promoting a healthier, more compassionate future. Role Description The Director of Relationship Operations is a full-time, remote role responsible for overseeing the systems, processes, and teams that support SGF Capital’s internal and external relationships. This role manages day-to-day operational workflows related to investor, partner, and advisor engagement, ensuring consistency, accuracy, and timely communication across all relationship touchpoints. The director will design and refine operational frameworks, maintain relationship management tools and data, coordinate cross-functional efforts, and track performance metrics to improve service quality and efficiency. They will collaborate closely with investment, finance, legal, and philanthropic teams to align relationship operations with strategic objectives, while handling complex inquiries, facilitating meetings, and supporting key initiatives. The role also includes developing best practices, documenting procedures, and mentoring team members to maintain high standards of professionalism and responsiveness.

Qualifications

Candidates should possess strong Operations Management skills, including process design, workflow optimization, and implementation of scalable systems. Candidates should possess advanced Analytical Skills, with the ability to interpret data, build dashboards or reports, and use insights to drive decision-making. Candidates should possess effective Team Management capabilities, including coaching, performance management, and cross-functional collaboration. Candidates should possess solid Budgeting and resource planning skills to manage operational costs and support long-term initiatives. Candidates should possess excellent Customer Service and stakeholder relationship skills, with a focus on responsiveness, discretion, and long-term partnership building. Relevant experience in family offices, investment firms, wealth management, or professional services environments is highly beneficial. Strong written and verbal communication skills, high attention to detail, and the ability to work independently in a remote setting are required. Bachelor’s degree in Business, Finance, Operations, or a related field; an advanced degree or relevant certifications (e.g., PMP, CFA, or similar) are a plus.