Director of Risk Management

Company Description

Martinhal Luxury Resorts is a growing collection of family-focused hotels and residences that blend luxury, contemporary design, and genuine hospitality. Originating in Sagres in 2010, the brand has expanded to include properties in Quinta do Lago, Lisbon Chiado, and Lisbon Oriente, as well as the new Martinhal Residences in Lisbon Oriente. Martinhal offers a collaborative, multicultural work environment where team members are encouraged to contribute ideas and take ownership of their work. Joining Martinhal means being part of a global team that values long-term relationships, shared core values, and exceptional guest experiences. Role Description The Director of Risk Management is a full-time, remote role responsible for designing, implementing, and overseeing the risk management framework across Martinhal Luxury Resorts. Day-to-day, this role includes identifying and assessing operational, financial, and strategic risks; developing risk mitigation plans; and establishing policies and procedures to ensure consistent risk controls across all properties and business units. The Director will collaborate closely with finance, operations, legal, and senior leadership to monitor key risk indicators, analyze incident reports, and coordinate response plans. Responsibilities also include supervising claims handling processes, supporting internal and external audits, preparing risk reports for executive leadership, and recommending improvements to insurance coverage and risk financing strategies. The role requires proactive communication, stakeholder training on risk-related topics, and continuous enhancement of risk management practices in line with industry standards and regulatory requirements.

Qualifications

Proficiency in Enterprise Risk Management, including developing frameworks, conducting risk assessments, and implementing mitigation strategies. Strong Analytical Skills to interpret data, evaluate risk exposure, and support evidence-based decision-making. Experience in Finance, with knowledge of budgeting, insurance, and risk financing concepts. Background in Auditing, including internal controls review, compliance checks, and coordination with external auditors. Hands-on experience with Claims Management, including incident investigation, documentation, and coordination with insurers. Previous leadership experience in risk management or related fields, ideally within hospitality, real estate, or service-oriented industries. Excellent written and verbal communication skills, with the ability to present complex risk topics clearly to diverse stakeholders. Demonstrated ability to work effectively in a remote, cross-cultural environment and build strong relationships with global teams. Bachelor’s or Master’s degree in Risk Management, Finance, Business Administration, Law, or a related discipline. Relevant professional certifications (such as CRM, CRMP, FRM, or similar) are an advantage.