Director of Service Integration

Company Description

Ethio Capital Solutions (ECS) is a licensed investment advisory firm and among the first institutions accredited by the Ethiopian Capital Market Authority to operate in the country’s emerging capital market ecosystem. Founded by professionals with deep experience in Ethiopia and the United States, ECS specializes in capital market regulation, sustainable finance, ESG integration, and institutional capacity development. The firm collaborates closely with policymakers, regulators, capital-market experts, technology innovators, and investment firms across Ethiopia, Kenya, the US, and global markets. ECS delivers end-to-end advisory and technical assistance in areas such as capital market development, market readiness, transaction advisory, and strategic training. The organization is committed to rigorous analysis, strong stakeholder engagement, and practical implementation, helping shape Ethiopia’s financial future with locally grounded and globally benchmarked solutions. Role Description The Director of Service Integration is a full-time, remote leadership role responsible for designing, coordinating, and integrating ECS’s advisory and capacity-building services across capital market, sustainable finance, and institutional development projects. This role oversees the end-to-end delivery of client engagements, ensuring that service offerings are coherent, efficient, and aligned with client needs, regulatory requirements, and ECS’s strategic priorities. The Director will lead cross-functional teams, establish service standards, and manage processes that enhance client experience and maintain high levels of customer satisfaction. Day-to-day responsibilities include supervising project pipelines, monitoring budgets and resource allocation, refining workflows, and coordinating training and knowledge-sharing activities for internal teams and external stakeholders. The role also involves collaborating with senior leadership to improve service models, contribute to business development, and support continuous improvement in service quality and impact.

Qualifications

Strong focus on client experience, with skills in Customer Satisfaction and Customer Service to ensure high-quality, responsive, and relationship-based advisory delivery. Demonstrated Team Leadership capabilities, including leading multidisciplinary teams, coordinating remote work, and fostering a collaborative and inclusive culture. Experience with Budgeting, financial planning, and resource management to oversee project costs, optimize service delivery, and support sustainable growth. Background in Training and capacity building, with the ability to design and deliver effective training programs for clients and internal staff. Extensive experience in financial services, capital markets, consulting, or related sectors, ideally with exposure to emerging markets and sustainable finance. Proven track record in service or operations management, process optimization, and integration of multiple service lines or workstreams. Excellent analytical, organizational, and communication skills, with the ability to translate complex concepts into clear, actionable guidance. Advanced degree in finance, economics, business, public policy, or a related field is preferred; equivalent professional experience will be considered.