Director of Support Services
Company Description
Aegis Investment Group focuses on the creation, protection, and growth of wealth through property investment and development. The organization brings together expertise in property management, development, investment, law, finance, and banking to deliver strong value and informed decisions for investors. Aegis Investment Group supports families and individuals with property holdings by providing flexible, tax-efficient succession planning while pursuing attractive investment opportunities. The company invests in all funds it creates, demonstrating its long-term commitment and alignment with investor success. Role Description The Director of Support Services is a full-time, remote role responsible for overseeing and optimizing client support operations across Aegis Capital’s investment and property-related services. This role leads support teams to deliver responsive, high-quality assistance to investors, partners, and internal stakeholders, ensuring consistent service standards and efficient resolution of inquiries and issues. Day-to-day tasks include managing support workflows, defining service-level expectations, reviewing performance metrics, and implementing improvements in processes, tools, and communication. The Director will collaborate with program management, operations, and technology teams to align support services with business goals, maintain accurate documentation and knowledge bases, and help shape strategies that enhance investor experience and retention.
Qualifications
Program Management and Budgeting skills to oversee support initiatives, allocate resources effectively, and manage service-related budgets. Analytical Skills to interpret performance data, identify trends, and drive continuous improvement in support operations. Technical Support capabilities to understand support tools and systems, coordinate resolutions, and guide the adoption of new technologies. Customer Service expertise to design and maintain high service standards, manage escalations, and foster strong investor relationships. Proven leadership experience managing distributed or remote teams, with the ability to coach, mentor, and build a collaborative culture. Strong written and verbal communication skills, with the ability to present findings and recommendations to senior leadership. Experience in financial services, property investment, or related fields is highly beneficial. Bachelor’s degree in Business, Finance, Management, or a related discipline, or equivalent professional experience.