Director of Support Services
Company Description
Pace Financial Direction partners with businesses that require additional finance support to enable growth, deliver strategic projects, pursue potential acquisitions, and plan for exits. The organization focuses on strengthening existing finance functions so they can reach their full potential and better support overall business objectives. By providing tailored financial direction and advisory services, Pace Financial Direction helps clients make informed decisions and optimize performance. The team works closely with leadership and finance professionals to design pragmatic, results-oriented solutions that align with each organization’s unique goals. Role Description The Director of Support Services is a full-time, remote role responsible for overseeing and enhancing the support operations that enable Pace Financial Direction to deliver high-quality services to clients. This role leads the support services team, sets operational priorities, and ensures that processes and systems support efficient delivery of financial advisory and project work. Day-to-day responsibilities include managing service workflows, monitoring performance metrics, and coordinating cross-functional initiatives to improve client experience and internal collaboration. The Director will develop and refine support policies, handle escalation of complex service issues, and work closely with finance and consulting teams to align support activities with program and project objectives. This role also involves budgeting for support operations, implementing tools and technologies to strengthen technical and customer support, and fostering a culture of continuous improvement and accountability.
Qualifications
Program Management skills to oversee support initiatives, coordinate cross-functional projects, and manage service delivery pipelines. Strong Analytical Skills to interpret performance data, identify trends, and make evidence-based recommendations to optimize operations. Technical Support capabilities to guide the use of support tools and systems, troubleshoot complex issues, and collaborate with technology partners. Budgeting experience to plan and manage support services budgets, control costs, and align resources with strategic priorities. Customer Service expertise to ensure responsive, professional support interactions and maintain high levels of client satisfaction. Experience leading remote teams, with the ability to set clear expectations, provide feedback, and build an inclusive, high-performance culture. Excellent written and verbal communication skills, with the ability to interact effectively with internal stakeholders and external clients. Background in financial services, consulting, or professional services environments is highly beneficial. Bachelor’s degree in Business, Finance, Management, or a related field; advanced degree or relevant professional certification is an advantage.