Director of Technical Support

Company Description

CORUM Asset Management (CORUM) is an independent, owner-managed real estate fund company founded in 2011, managing real estate assets of around 10 billion euros. The CORUM Group, which also includes a bond fund management company and an insurance company, is headquartered in Paris and employs over 250 professionals across seven major European cities, with approximately 9 billion euros in total assets under management. In Austria, investors can access CORUM Origin and CORUM XL, professionally managed commercial real estate funds with a long-established, pan-European focus. CORUM’s asset management team oversees the entire investment lifecycle, from market screening and transactions to property management, with a strong emphasis on reliable tenants and performance above self-defined targets. The company is driven by the values of commitment, transparency, independence, innovation, and high performance toward investors, tenants, and partners. Role Description The Director of Technical Support is a full-time, remote role responsible for leading and scaling CORUM Investments Austria’s technical and customer support operations. This position oversees a support team that assists investors and internal stakeholders with platform functionality, technical issues, and service requests related to digital tools and systems. Day-to-day tasks include defining support strategies and processes, monitoring key performance indicators, and ensuring high levels of customer satisfaction and service quality. The Director will collaborate with IT, operations, and product teams to resolve complex technical problems, drive continuous improvement, and implement best practices in incident management and knowledge sharing. This role also includes coaching and mentoring team members, managing vendor relationships where needed, and ensuring compliance with relevant internal standards and regulatory requirements.

Qualifications

Customer-focused mindset with proven ability to drive Customer Satisfaction and deliver high-quality Customer Service. Solid background in Customer Support and Technical Support, including handling escalations and complex technical issues. Demonstrated experience in Team Management, including leading remote teams, setting goals, and developing talent. Strong analytical and problem-solving skills, with experience using support metrics and reporting tools to guide decisions. Excellent communication skills in English; German or French language skills are an advantage. Experience in financial services, asset management, or real estate technology is beneficial. Familiarity with support ticketing systems, CRM platforms, and IT service management frameworks (e.g., ITIL) is a plus. Bachelor’s degree in Information Technology, Business, or a related field, or equivalent practical experience.