Director Project Operations

Company Description

Kovra Pay Inc. is building an infrastructure layer within the payments ecosystem to strengthen trust, control, and reliability in how money moves. The company focuses on enabling consumers and institutions to operate with greater confidence as payments become faster and more automated. Kovra Pay Inc. works closely with select early partners while currently operating in stealth mode. Team members have the opportunity to shape core products and processes in a dynamic, high-impact environment. The organization values thoughtful innovation, rigorous execution, and collaboration across disciplines. Role Description The Director Project Operations is a full-time remote role responsible for leading operational planning and delivery across multiple strategic initiatives. This position oversees project execution from inception through completion, including defining objectives, scoping work, setting milestones, and coordinating cross-functional teams to meet timelines and quality standards. The director manages operational processes, develops and monitors budgets, and implements performance metrics to ensure projects support organizational goals. Daily responsibilities include analyzing project data, resolving operational issues, optimizing workflows, and maintaining clear communication with internal stakeholders and external partners. The role also involves fostering a culture of continuous improvement, documenting best practices, and ensuring that customer and partner needs are reflected in project plans and outcomes.

Qualifications

Strong operations management skills, including process design, workflow optimization, and cross-functional coordination. Demonstrated project management expertise, with experience leading complex, multi-stakeholder initiatives from planning through delivery. Robust analytical skills and budgeting capabilities, including comfort with data-driven decision-making and financial oversight. Customer service orientation, with the ability to build effective relationships and align projects with partner and client needs. Experience in payments, financial services, or technology-driven environments is highly beneficial. Proven leadership abilities, including mentoring team members and influencing without direct authority. Excellent written and verbal communication skills, with clarity in reporting, documentation, and stakeholder updates. Bachelor’s degree in business, operations, engineering, or a related field; advanced degree or relevant certifications (e.g., PMP) are a plus.