Director Project Operations

Company Description

Kovra Pay Inc. is building an infrastructure layer in the payments ecosystem to strengthen trust, control, and reliability in how money moves. The company is focused on enabling consumers and institutions to transact with greater confidence as payments become faster and more automated. Kovra Pay operates in stealth mode while actively collaborating with early partners to shape and refine its solutions. Team members have the opportunity to contribute to foundational technology that supports secure, scalable, and modern payment experiences. Role Description The Director Project Operations is a full-time, remote role responsible for overseeing end-to-end project delivery across multiple initiatives in the payments infrastructure domain. This role includes defining operational frameworks, aligning cross-functional teams, and managing project timelines, dependencies, and risks to ensure successful execution. The Director will drive resource planning, budget oversight, and process optimization, while establishing metrics and reporting to track performance and outcomes. Day-to-day activities involve close collaboration with product, engineering, and partner teams, resolving operational issues, and continuously improving workflows to support scalable growth. This role also contributes to strategic planning and supports stakeholder communication to ensure transparency and alignment.

Qualifications

Strong Operations Management experience, including designing and optimizing processes, workflows, and governance frameworks. Proven Project Management skills with the ability to manage complex, multi-stakeholder initiatives from planning through execution. Advanced Analytical Skills for interpreting data, building dashboards or reports, and informing decision-making and prioritization. Budgeting and financial oversight capabilities to plan, track, and manage project and operational costs effectively. Customer Service orientation, with experience in partner or stakeholder management and a focus on delivering high-quality outcomes. Demonstrated leadership skills with the ability to guide cross-functional teams in a remote environment. Excellent written and verbal communication skills, including the ability to present complex information clearly to technical and non-technical audiences. Experience in payments, fintech, financial services, or technology infrastructure is highly beneficial. Bachelor’s degree in Business, Operations, Engineering, or a related field; an advanced degree or relevant certifications (e.g., PMP, Lean, Six Sigma) are a plus.