Director, Talent Acquisition

CSS Corp (www.csscorp.com) is a new age Support and IT services company. We’re rapidly growing at over 25% year over year, well outpacing the industry. As part of our vision to continue to grow aggressively while focusing equally on both employee and client experience, we’re looking for a passionate and motivated leader to join the fast-growing company. Our US business has been growing at a significantly higher pace than the company and services some of the most marquee brands in the world. Position: Director, Talent Acquisition Reports to: SVP & Global Head of Talent Acquisition Location: Remote Summary: Director,Talent Acquisition will play a pivotal role in contributing to the overall success of the Talent Acquisition team and shall be responsible for attracting talent, providing effective thought leadership, set benchmarks, analyze data/metrics, prioritize/plan to meet business objectives. Working in a collaborative and engaging environment, will be responsible for managing a team across multiple locations in US and working closely with business leaders to influence and deliver high quality hires and great candidate experience through all aspects of recruitment. Primary Duties, Responsibilities and Requirements: Strategic partner who constantly innovates Talent Acquisition solutions that cater to the ever-increasing dynamic needs of the business Build, engage, deploy, and manage a team of high-performing sourcing and recruiting teams capable of meeting all staffing needs in an extremely fast-paced and ambiguous environment without compromising the quality Ensure Recruitment teams are provided with the necessary tools, support, and guidance to effectively develop and execute their recruiting plans and strategies Develop a talent sourcing strategy and network of contacts to leverage relationships and networks in the contact center industry to identify and attract top talent to key business areas Partner with key stakeholders (Business Leaders, Hiring Managers, HR Business Partners, and IT) to determine future talent needs, drive sourcing strategies and to effectively manage the onboarding process Drive optimal performance across all hiring channels and have a control on key parameters like Closure rate, Turn Around Time (TAT), Cost Per Hire (CPH) and new hire retention program (0-90 days) Own and prudently manage talent acquisition and associated budgets Initiate, negotiate, and manage working relationships with vendors and external business partners to facilitate the generation of high-quality candidates, screening services and talent acquisition Develop, implement, and monitor the candidate sourcing and evaluation processes, Identify, and recommend TA tools/systems to increase the efficiency of TA function Ensure effective and consistent hiring practices across regions, identify gaps and either provide or coordinate up-training as needed Collaborate with functional leadership to ensure programs/initiatives are communicated to prospective candidates Deliver regular reporting and analyses for Senior Management on key recruiting metrics Periodically coach and mentor the TA team for the growing needs of the business Responsible for overall performance and motivating team to exceed department goals and objectives Travel as and when required Perform other related duties as assigned Qualifications/ Skills: 15+ years of experience in handling high-volume recruitment for contact center business 8-10 years of experience in a leadership role managing leaders and a team of full life cycle recruiters Bachelor's Degree or equivalent experience Must have proven track record in high-volume, entry-level recruitment, recruitment systems, market research capabilities, staff development and performance management Experience in leading large teams spread across various locations in US (both contingent and full time) A successful track record of developing and executing talent strategies that solve complex business needs Ability to work in ambiguity and constantly changing environment to meet the dynamic needs of the business Sufficient in-depth of knowledge in employment law strongly preferred Ability to influence across a matrix of business functions Efficient time management Excellent verbal and written communication skills Ability to express innovative thoughts/ideas about recruiting and overall employee experience Experience in delivering reports and TA dashboards to inform business leaders on the progress of key recruitment initiatives and hiring metrics. EEO Statement: CSS Corp. provides equal opportunity in all our employment practices to all qualified employees and applicants without regard race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information and other characteristics that are protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. Duties, responsibilities, and activities may change at any time with or without notice.