DME Referral Care Coordinator

This is a Fully Remote Job About Our Client: The organization operates in specialty care management, focusing on improving outcomes for individuals with complex injuries and diagnoses. Established in 1991, it has a history in value-based care, delivering risk-based clinical solutions, case management, specialty networks, home health services, decision support, and payment integrity programs. The organization is recognized for its positive and inclusive culture, having received certifications and awards for workplace excellence. About the Opportunity: The DME REFERRAL CARE COORDINATOR role supports a high-volume referral coordination team managing durable medical equipment (DME) such as wheelchairs and walkers. This position ensures timely authorization, ordering, status updates, and delivery confirmation by partnering with referral sources, patients, and DME providers. The role is critical in maintaining accuracy, compliance, and customer service in a fast-paced environment. Responsibilities: Receive and process DME referrals, ensuring prior authorization before equipment delivery. Communicate status updates and delivery confirmations to referral sources, providers, and patients. Provide accurate pricing information to the Billing Department and expand the DME provider network for cost-effective purchasing. Coordinate with internal teams to maintain efficient information flow. Respond to inquiries within established timeframes and policies. Support the organization's mission and values through effective communication and compliance with regulatory and quality assurance standards. Participate in weekend call duties as needed, with compensation provided. Maintain reliable attendance during scheduled hours. Requirements: Some college credit or related discipline experience. Minimum one year of relevant experience in healthcare, DME, insurance, or physician practice. Strong verbal and written communication skills. Proficient with computer applications including Outlook, Excel, Word, Teams, and other proprietary software. Knowledge of medical terminology. Ability to maintain confidentiality of protected health information and comply with regulatory requirements. Demonstrated professionalism and ability to work with minimal supervision. Familiarity with standard office equipment. Pay Range and Compensation Package: The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Benefits & Perks: Health insurance options including PPO, HDHP, and HMO plans. 401(k) matching contributions. Employer-paid life and disability insurance. Flexible spending and commuter accounts. Employer-matched Health Savings Account contributions. Paid time off and personal holidays. One paid volunteer day per year. Learning and development support through a dedicated program. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.