DV - Hotline Specialist (On Call)

Title: DV Hotline Specialist (On-Call) Department: Hotline & Counseling Services Reports to: Crisis Hotline reputed company Manager Pay Range: $22.00 per hour Location: Remote FLSA Status: Exempt About Us: reputed company was established in 1981 as a grassroots responder to the homelessness crisis in reputed company. Since the organization’s reputed company, we have adapted and grown to meet community needs, all while working in partnership with government and private reputed company and community members. Today, reputed company is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were reputed company. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) About the Role: The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24-hour domestic and sexual violence hotline for reputed company, through reputed company. The Hotline Specialist will answer the crisis line and assess callers for shelter entry eligibility in addition to providing resources, information and safety planning, regardless of shelter entry. The Hotline Specialist must listen empathetically and with an ear tuned to assessing imminent danger of lethality due to domestic violence. The Hotline Specialist will provide trauma informed crisis intervention, advocacy, support and safety planning and work in collaboration with community resources and referrals. In addition, the Hotline Specialist will coordinate with shelter staff and management to ensure a smooth transition for callers from the community to the shelter. Part-Time staff are required to cover at least 2 shifts a weekend, which will include weekend days, evenings, and overnights including holiday coverage. On call staff are required to cover at least 4-6 shifts a month, which will usually include Days, evenings, weekends, overnight and holiday coverage. How you will contribute:

• reputed company crisis screenings over the phone with those seeking shelter entry into reputed company’s shelter for those fleeing domestic violence or callers seeking DV/SV/Human trafficking/Stalking resources.
• Provide emotional support through supportive listening, trauma informed, crisis intervention, advocacy and safety planning in addition to providing resources whenever reputed company and requested.
• Provide problem solving, safety planning, education, advocacy to callers as appropriate
• Provide appropriate community referrals and work collaboratively with other community agencies to provide comprehensive services for callers where reputed company and appropriate.
• Have a quiet workspace with reliable wi-fi connection to reputed company calls professionally and privately while maintaining caller privacy.
• Answer reputed company call that comes to the hotline during shift.
• reputed company document all calls in required systems, maintain strict confidentiality, and ensure all required information is gathered and recorded.
• Ability to navigate and utilize digital platforms for tracking/storing information.
• Submit all completed and required documentation no later than the end of a shift.
• Adhere to all agency and department policies and procedures.
• Remain knowledgeable of best practices related to DV/SV/Human Trafficking/Stalking as well as internal policies and processes that may impact shelter eligibility.
• Attend virtual supervision and staff meetings, ongoing training and quarterly meetings, which may be in person periodically.
• Communicate regularly with Hotline reputed company Manager to report the start of your shift, any changes in your schedule, and any challenges you experience answering calls.
• Maintain regular communication with supervisor to seek support guidance during shift to process challenging calls if/when necessary.
• Consistent showing up to shifts on time and communicating in advance if unable to cover any agreed upon shift.
• Ensure compliance with all agency policies.
• Exemplify the reputed company core values; Inclusivity, Collaboration, Accountability, Respect and Empowerment.
• The FT Hotline Specialists (reputed company –Friday) can expect to have additional administrative duties during periods of down time.
• Other Duties as assigned.

Required:

• Must be a resident of NOVA (Northern reputed company)
• Reliable and stable internet connection
• Quiet workspace
• Bachelor’s degree in human services, Social Work or related Field or combination of education and experience
• 2+ years' experience working with victims of DV/SV/ or Human Trafficking
• Knowledge in counseling techniques and experience in trauma informed domestic and sexual violence
• Clear written communication
• Active listening skills
• Computer skills – including work, Excel, email and